Windows版本更新資訊-August 22, 2022

version 5.11.9 (8040) for Windows

New and enhanced features

  • General features
    • Enhanced access to cloud recordings 
      Cloud recordings can be more easily accessed and shared from the desktop client. Additionally, a notification will appear when a recording is finished processing.
  • Meeting/webinar features
    • Support up to 25 custom languages for interpretation 
      Up to 25 custom languages for interpretation can be used during a meeting or webinar. Previously, only up to 5 custom languages were supported. This option is only available if Enable language interpretation by default is enabled. This enhancement must be enabled by Zoom and requires client version 5.11.2 or higher.
  • Meeting features
    • Broadcast mic audio to all breakout rooms 
      Meeting hosts can broadcast their microphone audio to all breakout rooms in a meeting. Previously, only device audio could be shared to breakout rooms from the main session.
  • Webinar features
    • Support for multi-language and translated captions in Webinars
      Zoom Webinars hosts can enable translated captions to support webinars with multiple different language speakers, allowing attendees to view captions in the language that best suits them. Additionally, automated captions in Webinars support additional languages in addition to English, which has been the only supported language thus far. Previously, these captioning features were only available for meetings. The Translated Captions feature is currently only available for Zoom One Business Plus and Zoom One Enterprise Plus accounts. 
  • Whiteboard features
    • Enhanced collaboration cursors 
      In-meeting Whiteboard users will see fewer collaboration cursors, which are cursors labeled with the name of the participants controlling them, when collaborating with others on a Whiteboard. Inactive cursors will disappear until active again. Users can also enable and disable viewing all collaborator’s cursors when viewing a Whiteboard.
    • Additional shapes and enhanced shape creation 
      Additional shapes are available for the in-meeting Whiteboard experience, including pentagons, hexagons, octagons, hearts, arrows, clouds, and stars. Previously, these shapes could only be added through the out-of-meeting experience.
    • Dark mode support for Whiteboard Dashboard 
      The out-of-meeting Whiteboard Dashboard, accessed by clicking the Whiteboard tab in the client, follows the client’s light or dark theme.
  • Chat features
    • External users notice when composing messages in chats 
      Chats and channels that include external users will have enhanced labeling in the compose box to remind users that external contacts are present. The notification is clickable to provide more information regarding who can see messages in the chat or channel.
    • Profile card for meeting hosts 
      When users view an upcoming meeting in either the Home page or the Meetings tab, the meeting host’s name provides the host’s profile card on hover. An option to chat directly with the host is also provided next to their name. If the host is not already a contact, the option to add them as a contact is provided.
  • Phone features
    • Desk phone call control setting enhancement 
      When pairing or unpairing a desk phone to the Zoom desktop client, users can see the pairing/unpairing in process, then click on the OK button to close the dialog box once the process is over.
    • Restricted Calls/SMS hours and location 
      If admins restrict calls and SMS for a location and/or during a time frame, users will be notified on their Zoom client that they are unable to send SMS and place calls during restricted hours/locations.
  • Contact Center features
    • Enhancements to external voice calling 
      Account owners and admins can enable supervisors and agents to make outbound calls and transfer calls by entering a name for contact matching. The system matches the name to the Zoom Contact Center address book and locates the PSTN number for the contact. The system displays matches for contacts containing a phone number, the supervisors and agents can select the correct contact and number combination. If a matching name does not include a phone number, then they don’t display as a match.
    • Enhancements to internal calling from Zoom Contact Center to Zoom Phone 
      Account owners and admins can enable supervisors and agents to make outbound calls and transfer calls by entering a name for contact matching. The system matches the name to the account’s Zoom Phone Contacts and locates matches for the contact. The system displays matches for contacts containing an extension or phone number, then supervisors and agents can select the correct contact and number combination. If a matching name does not include an extension or phone number, then they don’t display as a match.
    • Selectively assign engagements 
      When auto routing is disabled for a queue, agents and supervisors can selectively assign active voice and video engagements to themselves. Supervisors can also assign engagements to other agents in queue.
    • Support for USB headsets 
      Supervisors and agents can use supported USB headsets to mute/unmute, accept/decline, or adjust the volume. This is only supported for voice engagements.
    • Share file in chat during video engagement 
      If enabled by an admin, agents and consumers can share files in chat during an active video engagement.
    • View engagements waiting for callback 
      Supervisors and agents can view voice calls that are waiting for a callback. These engagements are labeled with the Callback status in the live engagements tab. This feature must be enabled by Zoom.
    • Preview message history in chat notifications
      When supervisors or agents receive a notification for a new or transferred chat engagement, they can preview the previous conversation before accepting the engagement so they have context of the conversation before it starts.
    • Enhancements to engagement monitoring 
      There are several enhancements to related to monitoring:
      • When supervisors barge or takeover an active engagement, the existing agent in the engagement will see a notification.
      • When supervisors barge into an active engagement, they can easily downgrade to viewing (for chat), or listening/whispering (for voice).
      • When a supervisor uses monitoring, their contact center status will not be automatically changed.
    • Agent avatar in transfer window (chat and SMS) 
      When transferring a chat or SMS engagement, agents can see other agents’ contact center avatars. Agents’ contact center avatars are separate from their Zoom profile pictures and can be customized by admins.
    • Enhancements to filtering and sorting agents 
      Supervisors can filter the My Agents table by agent status, queue, or name. They can also sort the table by name, status, or duration.
    • Enhancement to consumer experience 
      The consumer video experience has been improved so that they can resize the Waiting Room video during video engagements.
  • Zoom Apps features
    • Enhanced in-client app approval 
      Admins approving an app in the client can more precisely approve apps, either for the entire account or for specific users and/or user groups.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue for a subset of users regarding spotlighting multiple panelists in a large capacity webinar 
  • Resolved an issue regarding lag when joining a meeting 
  • Resolved an issue regarding unretrievable SMS messages 
  • Resolved an issue regarding Whiteboards being exportable when disabled 
  • Resolved an issue regarding failed local recordings due to special characters in the meeting name not being supported by the OS when creating the recording folder
  • Resolved an issue regarding screen reader software and missing announcements 
  • Resolved an issue regarding proxy connections after switching network 

資料出處 Zoom總公司官網

Windows版本更新資訊-July 25, 2022

version 5.11.4 (7185) for Windows

Resolved issues

  • Minor bug fixes
  • Resolved an issue for a subset of users with AMD processors regarding video freezing when using a virtual background

資料出處 Zoom總公司官網

Windows版本更新資訊-July 18, 2022

version 5.11.3 (7123) for Windows

New and enhanced features

  • General features
    • Indonesian language support 
      The Zoom client now supports Indonesian. By default, Zoom will match the operating system’s language if supported and users can manually select a language of their choice.
    • Additional MSI/PLIST/GPO/MDM options
      • Disable in-meeting use of Zoom Whiteboard – DisableInMeetingWhiteBoard 
        Disabled by default, this option disables the ability to use the Zoom Whiteboard feature during a meeting.
  • Meeting/webinar features
    • Support for preventing external users from saving in-meeting/webinar chats 
      Account owners and admins can choose to only allow users in their account to save chats from meetings and/or webinars. This option is available at the account, group, and user levels, and can be locked at the account or group level. This feature requires client version 5.11.3 or higher.
    • Speaker attribution included in downloaded transcript 
      Downloaded transcript records will include the speaker’s name, as well as timestamps, when saved locally.
  • Webinar features
    • Support for Zoom Whiteboard in Webinars 
      Hosts can launch and collaborate on Zoom Whiteboards within Zoom Webinars.
  • Whiteboard features
    • Host control of in-meeting Whiteboard access 
      Meeting hosts can adjust the behavior of who can begin sharing a Whiteboard in a meeting (host only or all participants), as well as who can interrupt a participant’s Whiteboard (host only or all participants).
    • Default titles for Whiteboards created in-meeting 
      New Whiteboards created in a meeting use the meeting’s name as the default name of the project. The name can be edited in-meeting or afterwards as needed.
    • In-meeting Pan tool 
      The in-meeting Whiteboard experience includes a pan tool, allowing the host to move the canvas freely without unintentionally selecting and moving objects.
    • Move Whiteboard to trash in meetings 
      If a Whiteboard project is no longer needed, it can be moved to the Trash during a meeting.
    • Object and group rotation 
      Objects, or groups of objects, can be rotated during an in-meeting Whiteboard session. After clicking on the rotate icon, the option rotates, snapping to the nearest 15° increment. Holding the Shift key allows free rotation without snapping.
  • Phone features
    • Receive SMS short codes 
      Users with SMS enabled can receive SMS messages from short codes. Short codes are special short-digit phone numbers typically used for ordering services or sending two-factor authentication codes.
    • Mark voicemail as unread 
      Users can mark voicemails as unread and flag them for follow up. Unread voicemails can be filtered as all or follow up.
  • Contact Center features
    • Internal calling between Zoom Phone to Zoom Contact Center 
      Calls from Zoom Phone to Zoom Contact Center route directly to one another for best call quality and will not incur charges as an outbound Zoom Phone call.
      Note: PSTN calls forwarded or transferred from Zoom Phone to Zoom Contact Center may continue to incur charges as an inbound Zoom Contact Center call. This can be useful for use cases where calls are routed from a Zoom Phone auto receptionist or user to a Zoom Contact Center flow. Agents can also transfer a contact center voice call to a Zoom Phone user by entering their extension number.
    • Update Zoom presence status based on contact center status
      Agents’ Zoom presence will be automatically set based on their contact center status. For example, if an agent is in the Occupied status while in a video engagement, their Zoom presence status will be automatically set to In a Meeting.
    • Enhancements to closed engagements tab 
      Agents and supervisors are able to see all engagements which were assigned to them and closed, as well as engagements which were assigned to them but closed with another agent or supervisor. Additionally, queue supervisors can see all engagements which were closed and assigned to the agents in their queue as well as engagements which were assigned to an agent in their queue but were closed with another agent.
    • Enhancements to active engagements tabs 
      When viewing the active engagements tab, supervisors and agents can see the flow that the engagement went through. Additionally, the supervisor action buttons have moved to the ellipses icon () menu rather than having their own column area.
    • Callback label for inbound notifications 
      If a customer requests a callback and is routed to an agent, the inbound voice call notification will display Callback above the consumer’s phone number and display name.
    • End of SMS or chat engagement experience 
      Agents can set a disposition for closed SMS or chat engagements. Additionally, a new Messaging Wrap-up section has been added in the left-side panel for messaging engagements that are closed but awaiting a disposition.
    • Share files in chat
      Agents and consumers can share files in chat during an active web chat engagement.
    • Enhancements to multi-tasking while on an active engagement 
      When an agent is on an active engagement and switches to another tab in the Zoom desktop client, agents will see a banner that notifies them of the active engagement and allows them to mute/unmute their microphone.
    • Set contact center ringtone 
      Agents can set a ringtone specifically for contact center inbound engagements to differentiate these from inbound Zoom Phone calls and Zoom Meeting invites.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue regarding proxy authentication 
  • Resolved an issue regarding a host’s changed display name not appearing as such in Q&A 
  • Resolved an issue for a subset of users regarding Webinar Q&A not appearing for some 
  • Resolved an issue regarding incomplete syncing of contacts from Exchange 
  • Resolved an issue regarding audio quality scoring reporting inaccurate results in the Dashboard
  • Resolved an issue regarding shortened join links being incorrectly parsed from calendar event details 
  • Resolved an issue regarding missing results when searching for a contact’s number in the localized format 
  • Resolved an issue regarding shared content becoming pixelated 
  • Resolved an issue regarding Slide Control and Google Slides 
  • Resolved an issue regarding adding a contact when utilizing dark mode 
  • Resolved an issue regarding Zoom Contact Center Ready status 
  • Resolved an issue regarding sharing screen to a Zoom Room 
  • Resolved an issue regarding losing other authentication methods after choosing SSO

Note: The End-to-end encryption (E2EE) support for breakout rooms feature was pulled from release due to issues with deployment.

資料出處 Zoom總公司官網

Windows版本更新資訊-June 27, 2022

version 5.11.1 (6602) for Windows

Resolved Issues

  • Minor bug fixes
  • Resolved an issue regarding sidebar freezes and incorrect current time 
  • Resolved an issue regarding inaccurate closed captioning notifications

資料出處 Zoom總公司官網

Windows版本更新資訊-June 20, 2022

version 5.11.0 (6569) for Windows

Changes to existing features

  • Change to Zoom Chat default settings
    Various Zoom Chat settings are changing their default status for new users. Existing users will be unaffected by the changes. These changes may also affect the default MSI/GPO policies, as noted by the *.
    • Enabled by default: Show Code Snippet, Show Link Preview*, Move messages with new replies to the bottom of the chat*, Show profile photos next to Direct Messages*.
    • Disabled by default: Separate my chats and channels sections.

New and enhanced features

  • General features
    • View profile cards in during meetings 
      If allowed by account admins, users can view other participants’ Zoom profile card from within a meeting. This also includes the addition of a participant’s local time as part of their profile card, to aid in coordinating time zones between users.
    • Additional MSI/PLIST/GPO options
      • Set exact level of touch up appearance filter – SetFaceBeautyValue 
        This policy, when used in conjunction with EnableFaceBeauty, allows admins to set the default level of the touch up appearance option. By default, this is set to 25%.
      • Set exact level of low-light adjustment – SetLightAdaptionManualValue 
        This policy, when used in conjunction with EnableLightAdaption and EnableAutoLightAdaption, allows admins to set the default level of the low light adaptation option. If EnableFaceBeauty is enabled and EnableAutoLightAdaption is disabled, this policy will take effect. By default, this is set to 20%.
  • Meeting/webinar features
    • Set video filters to be persistent for future meetings 
      Users can choose a video filter, such as color filters, frames, and foreground effects, which can be set and applied to all future meetings. This can be adjusted as needed before and within a meeting.
    • Meetings with Multiple Participants Share Content pre-enabled 
      Hosts can schedule meetings with the Multiple participants can share simultaneously option pre-enabled. This feature must be enabled by Zoom.
    • Persistent Gallery view after pinning 
      Participants in Gallery view are returned to Gallery view after pinning and unpinning a video, rather than switching to Speaker view after unpinning a video.
    • Quicker enablement of gesture recognition 
      Gesture recognition can be quickly enabled and disabled during a meeting directly from the meeting toolbar.
  • Meeting features
    • Search breakout rooms ​​
      Hosts and co-hosts are able to better manage breakout rooms with the ability to search participants or breakout rooms by name, allowing them to quickly view, assign, or move participants between breakout rooms.
    • Support for translated captions
      Account owners and admins can enable Translated Captions, which allows users to enable automated translated captions in language pairs in meetings; it also provides a speaking language list and translation language list. These settings are available at the account, group, and user levels. This feature is only available for Zoom One Business Plus and Zoom One Enterprise Plus accounts.
  • Webinar features
    • Simultaneous sharing for panelists
      Webinar attendees can now experience the sharing of simultaneous presentations by panelists. This is the same functionality that is already available in Zoom Meetings. The webinar attendee can choose which screen to view, such as seeing the content in their language when a presentation is shared in different languages. This can be helpful when sharing presentations in multiple languages.
    • Chat Etiquette Tool support for Webinar Q&A 
      Chat etiquette policies are also applied to Webinar Q&A content, in addition to the existing support for in-meeting chat, in-webinar chat, and Zoom Chat.
    • Support for Zoom Apps in Webinars 
      Webinar panelists can launch Zoom Apps during their webinars and share their view of the app with attendees. For some apps, attendees can be invited to open the app and collaborate with the panelists. This feature requires version 5.10.6 and will not be immediately available, as it is dependent on a backend update currently scheduled for June 28.
  • Whiteboard features
    • Out-of-meeting experience
      • Add additional shapes for Zoom Whiteboard 
        Additional shapes can be created to facilitate flow charts, data flow diagrams, and organization charts. These shapes can be added and edited in the out-of-meeting Whiteboard experience.
      • Whiteboard Templates 
        Templates can be used to create a whiteboard and or inserted on existing whiteboards while out of meeting. Whiteboards with templates can be viewed in-meeting. This feature will not be immediately available, as it is dependent on a backend server update scheduled for June 29. 
    • In-meeting experience
      • View additional shapes for Zoom Whiteboard 
        Additional shapes can be viewed to facilitate flow charts, data flow diagrams, and organization charts. These shapes can only be viewed with the in-meeting Whiteboard experience.
  • Chat features
    • Enhanced deep linking for chat and channels 
      Chat message linking can be done to and from private channels, group chats, and 1:1 conversations. Only users with existing access can view the referenced channels, group chats, or messages.
    • Notifications when added to a new channel 
      Users are shown a notification when they are added to a chat channel or group chat.
    • Support for restricting channel creation by user groups 
      Admins can restrict at the Group level if users can create their own public or private channels. This can be configured for both new and existing user groups, and Admins can change the setting at any time.
    • Support for suppressing channel removal notifications 
      Admins can suppress deleted or deactivated user notifications in group chats and channels.
    • Sidebar and folders enhancements 
      The Starred section has moved to the top on the sidebar, above all folders. A new caret menu to the right of the Chat title includes options to Create a Channel, Join a Channel, Create a Folder, and Add a Bot. The preview of unread Chats or Channels that appears when hovering over an unread badge on a collapsed folder or section will now include @all or @me mentions.
    • Support for GIF content rating restrictions 
      Account admins can restrict certain GIF images in Zoom Chat based on GIPHY’s content rating system. Content ratings include G, PG, PG-13, and R.
    • Support for adding users to a channel in bulk 
      Zoom Chat channel admins can add members to an existing channel in bulk by copy-and-pasting a list of email addresses. Separate emails are detected by a space, semicolon, comma, or new line.
    • Happy Anniversary chat celebration 
      When variations of “Happy Anniversary” are used in Zoom Chat, a celebration of raining Tada emojis 🎉 will rain down in the chat window.
  • Phone features
    • Call forwarding 
      Phone users can enable/disable Call Forwarding on their client and forward their call to internal extensions, external contacts/numbers, and voicemail, depending on their phone plan and policy. This setting can be set for a time duration if desired.
    • Search Common area phones in Contacts
      Users can search and dial a desk phone from the Zoom client. They can also browse through a list of Zoom Phone Appliance names in the Contacts page under the Zoom Phone Appliances section.
  • Contact Center features
    • Estimated wait time in video Waiting Room
      If enabled by an admin, consumers will see the estimated wait time while waiting in the queue for a video engagement (Waiting Room). The estimated wait time is based on several factors including the average handling time.
    • Enhancements to voice call recordings during call transfers
      When a call is being recorded and the agent transfers the call to a Zoom Phone user or to an external number, the contact center voice call recording will stop.
    • Enhancements to chat feature in video engagements 
      There are several UI enhancements to the chat feature in video engagements to better match the web chat experience.
    • Enhancement to video engagements
      When an additional consumer is in a video engagement and then they leave, the engagement will continue for the remaining agent and consumer.
    • Test video and microphone 
      Consumers can test their video and microphone when joining a video engagement using a web browser.
    • Enhancements to closed engagements tabs 
      When viewing the closed engagements tab, supervisors and agents can search for specific engagement or filter to a subset of engagements.
    • End of SMS or chat engagement experience 
      Account owners and admins can no longer set a wrap-up time for chat and SMS engagements. This is being changed to improve the experience for agents that handle several chat engagements at once and gives agents more time to set a disposition. Agents will not be able to set a disposition for a closed SMS or chat engagement. Dispositions will be re-enabled in a future release for SMS and chat engagements.
  • Zoom Apps features
    • Support for Zoom Apps in Webinars 
      Webinar panelists can launch Zoom Apps during their webinars and share their view of the app with attendees. For some apps, attendees can be invited to open the app and collaborate with the panelists. This feature requires version 5.10.6 and will not be immediately available, as it is dependent on a backend update currently scheduled for June 28.
    • Guest mode for authenticated users 
      Meeting users can access a Zoom App through Guest mode, even if they are authenticated in the meeting. This allows users some functionality when collaborating on apps that have not been pre-approved by an admin or installed by them directly.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue regarding webinar panelists profile pictures appearing improperly in chat notifications 
  • Resolved an issue regarding local recordings and dual–monitor mode 
  • Resolved an issue regarding DNS parsing and sign-in 
  • Resolved an issue regarding demoting panelists in a webinar 
  • Resolved an issue regarding breakout room assignments not saving 
  • Resolved an issue regarding hyperlinks in chat not recognizing the entire URL 
  • Resolved an issue regarding incorrect caller ID when a call is transferred on mobile 
  • Resolved an issue for a subset of users regarding the inability to enter a password containing the @ symbol when using Hungarian keyboard 
  • Resolved an issue regarding external contacts names matching incorrectly with an incoming call 
  • Resolved an issue for a subset of users regarding one-way audio on Zoom Phone calls in quick succession 
  • Resolved an issue regarding the SetEmailDomainsRestrictedToLogin and OverrideEnforceSigninIntercloud policies 
  • Resolved an issue regarding enabling HD video in the client 
  • Resolved an issue regarding inconsistent menu navigation with keyboard arrow keys 
  • Resolved an issue regarding the incorrect time zone being applied and causing sync issues with Outlook 
  • Resolved an issue regarding multiple camera devices with the same device ID not being switchable between in a meeting 
  • Resolved an issue regarding searching contacts by first/last name, rather than their display name 
  • Resolved an issue regarding the ability to share applications after Windows Explorer is restarted 
  • Resolved an issue regarding spotlighting participants 
  • Resolved an issue regarding share links for cloud recordings being unnecessarily long
  • Resolved an issue regarding dark mode not being utilized on the Verify your Emergency Address window 
  • Resolved an issue regarding a breakout room broadcast message with line breaks 

Note: The Internal calling between Zoom Phone to Zoom Contact Center and Enhancement to Salesforce integration features have been pulled from release due to issues with deployment and will be available in another upcoming release.

資料出處 Zoom總公司官網

Windows版本更新資訊-May 23, 2022

version 5.10.6 (5889) for Windows

Changes to existing features

  • Change to panelist visibility of Q&A before they joined 
    Panelists will no longer be able to see reopened dismissed questions, if the original question and their respective comments were posted before they joined the session. This aligns the behavior for both open questions and dismissed/reopened questions for late-joining panelists.

New and enhanced features

  • General features
    • Control participant names in local recordings 
      Allow hosts to control whether participant names are captured as part of local recordings. Enabled by default in the client settings, names of participants (either with video on or off) are captured as part of their video for local recordings. This has no effect on name tags created as part of webinar session branding.
    • Additional MSI/PLIST/GPO options
      • Disable Guest mode for Zoom Apps – DisableZoomAppsGuestAccess 
        Disabled by default, this controls the ability for users to utilize a Zoom App in Guest mode.
      • Control use of the launch external app/URL for incoming calls – EnableLaunchApp4IncomingCalls 
        Disabled by default, this controls the Launch an external app or a URL for incoming calls option in the client. This must be used in coordination with the SetCommand4IncomingCalls, so that the URL can be configured as well.
      • Set the exact URL you want to launched for incoming calls – SetCommand4IncomingCalls 
        Disabled by default, this sets the URL used when the client receives an incoming call. This must be used in coordination with the EnableLaunchApp4IncomingCalls, so that the Launch an external app or a URL for incoming calls option can be enabled as well.
  • Chat features
    • File transfer control for internal and external contacts 
      Administrators can control the type of files that can be sent to and from their internal and external users in Zoom Chat. Admins can also control the maximum file size for transfer by external users.
  • Phone features
    • Voicemail and videomail transcript 
      Phone users can view the transcription of their videomail or voicemail if the features are enabled by their admins.
    • Adjust ringtone and call waiting volume 
      Users can adjust or silence the volume of incoming calls, and call waiting using the ringtone and call waiting volume controls. Users can also assign distinct ringtones to different extensions.
    • SMS to emergency phone numbers 
      Zoom Phone users attempting to send an SMS or a group SMS from the Zoom desktop or mobile client, to US and Canada emergency phone numbers, will receive an error message stating that text to 911 service is not available, and instead to call those emergency phone numbers. Zoom phone clients will automatically place the emergency call after a 10 seconds countdown unless the user cancels the call.
    • Sync cloud contacts 
      Users can refresh their contacts by clicking the refresh icon if the contacts have not synced.
  • Contact Center features
    • Transfer call to external phone number 
      Supervisors and agents can transfer voice calls to specialists outside the Zoom Contact Center by entering the Zoom Phone number or external phone number.
    • Invite URL for video engagements
      Agents can invite others to the video engagement by copying and sending an invite URL via SMS or email.
    • Enhancements to Engagement tab 
      There are several UI enhancements to the Engagements tab:
      • Column headings still appear when there is no engagement data available.
      • The unique engagement ID for each engagement is easily accessible and can be copied to share with others.
    • Initiate callback from Engagements tab 
      If callback is enabled, supervisors and agents can view voice calls in the queue that are waiting for a callback. They can take over the call to start an outbound call.
    • Enhancements to presence status 
      Agents can’t set their contact center presence status to Offline. The Offline status will be auto set if the agent signs out of the client. Also, the default presence status has changed to Not Ready.
    • Enhancements to notifications 
      There are several UI enhancements to improve and differentiate Zoom Contact Center notifications from other Zoom products.
      • Inbound voice notifications display the address book name and phone number if available. Otherwise Unknown Name
      • Inbound chat, SMS, and video notifications display the Decline
      • When an agent transfers a voice call, they can select the Transfer from
      • Agents can be on a Zoom meeting, Zoom Phone call, and Zoom Contact Center call at the same time and easily switch audio between each product when receiving an inbound notification.
    • Enhancement to published notes 
      Published notes are better organized to help agents easily understand customer issues for engagements. Notes are listed by the agent assigned to the engagement in chronological order, then by the published timestamp of each note. If agents edit an existing note, this will not impact the order of the notes.
  • Zoom Apps features
    • Guest mode for Zoom Apps 
      Guest mode allows a meeting or webinar participant to use an app without Zoom giving the app full access to the participant’s Zoom account data. Instead, the app only has access to basic information, such as participants’ display names, basic browser and device info, basic interactions within Zoom (reactions, turn camera on/off, etc), and performance statistics about how that Zoom App is running.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue for a subset of user regarding calendar syncing with on-prem Exchange 
  • Resolved an issue regarding an E2EE warning when calling a PSTN line 
  • Resolved an issue for a subset of users regarding the auto-selection of video capture modes Resolved an issue regarding company contacts disappearing 
  • Resolved an issue regarding imported contacts disappearing after SMS attempt 
  • Resolved an issue regarding auto-record in a Webinar 
  • Resolved an issue regarding the visibility of the Send to Voicemail
  • Resolved an issue with font color when using dark mode
  • Resolved an issue regarding the Recorded meetings tab not loading 
  • Resolved an issue for a subset of users regarding SideBySide errors with the MSI installer

Notes:

  • The Time zones included in profile cards enhancement was pulled from release due to compatibility issues, and will be available in another upcoming release.

  • The Share Zoom Whiteboard to Zoom Chat channels enhancement was pulled from release due to compatibility issues, and will be available in another upcoming release.

資料出處 Zoom總公司官網

Windows版本更新資訊-April 24, 2022

version 5.10.4 (5035) for Windows

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue for a subset of users regarding sharing their screen on the Brave browser
  • Resolve an issue regarding the SetWebDomain option
  • Resolved an issue regarding the meeting reminder notification  

資料出處 Zoom總公司官網

Windows版本更新資訊-April 18, 2022

version 5.10.3 (4851) for Windows

New and enhanced features

  • General features
    • Chat Etiquette Tool Account owners and admins can create Chat Etiquette policies to identify defined keywords or text patterns/regular expressions (such as account numbers) and then determine what action occurs when a policy is triggered. When a user attempts to send a message through Zoom Chat and/or in-meeting/webinar chat that triggers a Chat Etiquette policy, the user is either warned or blocked from sending the message. Chat Etiquette policies are configured at the account level, and can be activated at the account or group level. Admins can create up to 50 policies on the account. This feature requires client version 5.6.0 or higher, and will not be immediately available, as it is dependent on a backend server update currently scheduled for April 30. 
    • One-time password requirement for suspicious logins 
      Users with a work email login type and who do not have two-factor authentication enabled are required to enter a one-time password, sent to their account email, when Zoom detects a suspicious login, for example, a login from a different country or device than usual, among other factors.
    • Additional MSI/PLIST/GPO options
      • Disable broadcasting to messages to breakout rooms – DisableBroadcastBOMessage 
        Disabled by default, this will disable the ability for the host to broadcast a message to all open breakout rooms.
  • Meeting/webinar features
    • Central library of polls 
      Users can manage a central library of polls for meetings and webinars. They can create or edit polls and use them for Personal Meeting ID (PMI) and non-PMI meetings. Previously, polls for PMI and non-PMI meetings were managed separately. When a poll is marked as available to all meetings, it will appear in the list of polls that can be launched in a meeting. This new central repository will not replace the existing “Personal Meeting (PMI) polls”, instead polls created here will only appear in PMI meetings.
    • Hide/display chat preview notifications Participants can quickly and easily hide or show the in-meeting/webinar chat message previews. These can be disabled to help you to avoid distractions during a presentation, then displayed again when you can provide more attention to incoming chat messages.
    • Support for multi-spotlight for cloud recordings Cloud recordings will recognize and record up to 9 spotlighted participants in a meeting or webinar.
  • Meeting features
    • Enhancement to Waiting Room participants order 
      Hosts can choose to display the participants currently in the Waiting Room in either chronological or alphabetical order. This is set in the Waiting Room customization settings in the web portal. This feature requires version 5.10.3 or higher.
    • View Breakout Rooms activities from main session Hosts can get an idea of how active their breakout rooms are by viewing the list of open breakout rooms. Each participant in those breakout rooms will show their current video and audio status, if they are sharing their screen, and any active reactions or nonverbal feedback.
    • Enhanced Meeting Reaction awareness 
      Meeting participants will have clearer indications of which reaction or nonverbal feedback they have chosen. This is useful when the participants cannot easily see their self-view, which typically indicates any active reactions or nonverbal feedback.
    • Gesture Recognition 
      Allows for visual gestures, such as a raised hand, to automatically use a corresponding meeting reaction, Raise hand. Currently, this is supported for Raise Hand and Thumbs Up reactions.
  • Phone features
    • Search Zoom Phone Appliances 
      Users can search for and browse Zoom Phone Appliances that have been set up as Shared Offices (common area phones). These appliances appear in the Desk Phones section in the Contacts tab.
    • SMS/MMS opt in/out 
      Users can allow their recipients to opt in/out of SMS/MMS messaging to stay within the 10DLC parameters set by mobile carriers.
  • Contact Center features
    • Default behavior for agents 
      After signing in to the desktop client and selecting the Contact Center tab, supervisors will see the Closed Engagements tab and agents see the first available tab they have access to instead of the outbound dial pad.
    • Enhancement to notes 
      Notes are displayed in reverse chronological order with the most recent notes displayed first. In addition, adding new notes will not affect the overall order of the notes.
    • Enhancements to Engagement tab Agents or supervisors can click View Events to view historical information for an active or closed engagement; for example, when the engagement started. In addition, the notes section has been renamed to Published notes.
    • Enhancements to address book 
      Agents can add multiple phone numbers and emails to address book contacts.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue regarding imported external contacts not matching for inbound calls 
  • Resolved an issue regarding Zoom Contact Center tab appearing blank
  • Resolved an issue regarding Samoa and New Zealand time zones 
  • Resolved an issue regarding detecting and reporting network switch for 933 calls 
  • Resolved an issue regarding the Logitech H820e headset
  • Resolved an issue regarding the Show meeting invitation option not appearing for an upcoming meeting or webinar
  • Resolved an issue for a subset of users regarding sharing slides with unsupported Russian and Vietnamese language packs
  • Resolved an issue regarding popping/cracking sounds when sharing audio 
  • Resolved an issue regarding inconsistent behavior when saving breakout room options
  • Resolved an issue regarding presence not syncing with Outlook 
  • Resolved an issue for a subset of users regarding shared content being obscured when using an AVD environment 
  • Resolved an issue regarding assigning participants to Immersive view 
  • Resolved an issue regarding contact matching and international calling
  • Resolved an issue for a subset of users regarding Outlook plugin crashes caused by Japanese characters 
  • Resolved an issue regarding webinar video layouts 
  • Resolved an issue regarding inconsistent spotlight behavior when using dual-monitor mode 

資料出處 Zoom總公司官網

Windows版本更新資訊-March 21, 2022

version 5.10.0 (4306) for Windows

New and enhanced features

  • General features
    • Support for Apple authentication 
      Users will be able to sign in with their Apple ID on the Zoom desktop client and mobile apps.
    • Dark mode support
      Users can select dark mode as their theme in their client Settings.
    • Additional MSI/PLIST/GPO/MDM options
      • Allow Apple login – EnableAppleLogin 
        Enabled by default, this option controls access to the Apple authentication method. This login method can also be restricted at the account level by an account admin.
      • Control visibility of Video Message option – ShowVideoMessageButton 
        Enabled by default, this option controls access to the Video Message option in Zoom chat.
      • Control visibility of profile photos in Zoom Chat – ShowProfilePhotosInChat 
        Disabled by default, this option controls if user profile pictures are shown in Zoom Chat.
      • DisableWebinarReaction – Disable use of Webinar Reactions 
        Disabled by default, this option controls access to Webinar Reactions.
  • Meeting/webinar features
    • Avatars 
      When enabled during a meeting, Zoom’s technology uses your device’s camera to detect where a face is on the screen and apply the selected avatar effect. This feature requires 5.10.0 or higher.
    • Live streaming to Twitch 
      Hosts can live stream their meeting or webinar to Twitch directly, rather than manually configuring the stream as a custom live-streaming service.
    • Show invitee list in Participants panel 
      Displaying the invitee list in the Participants panel allows hosts, co-hosts, and alternative hosts to view a Not Joined section in the Participants panel of the meeting. This section lists the people who were invited to the meeting but have not yet joined, as well as their calendar response. This feature requires hosts and users to have the Calendar and Contacts Integration (Google Calendar or Outlook Calendar) configured in their Profile. This feature requires 5.9.6 or higher. This feature was initially available to limited account types, and now is available to all account types.
  • Meeting features
    • Rename participants in Waiting Room 
      Hosts and co-hosts can rename meeting participants in the waiting room before they enter the meeting. After locating a participant’s name in the waiting room section of the participant list, an option appears in the  menu to rename that participant. The participant is notified of this change.
    • Save Breakout Room assignments for future use
      When breakout rooms are created, the host can save that current configuration and participant assignments, which can be used in future sessions. This is only available for recurring meetings and limited to 10 saved configurations per user.
    • Share audio with content to all breakout rooms 
      Hosts are able to share computer audio, along with shared content, to all breakout rooms. This can be enabled when beginning the share, or while sharing is in progress. This also supports the Share Video option as well for Breakout Rooms.
    • Optional include co-host when automatically assigning breakout rooms
      When creating breakout rooms and choosing to assign participants automatically, any co-hosts will now not automatically be included in the assignments, but the host can choose to include them.
  • Webinar features
    • Webinar Backstage The webinar host and other panelists can move between the backstage area, which is not visible or heard by attendees, and the live webinar area, which is visible to and heard by attendees. Panelists backstage can still hear and view the live webinar to keep an eye on the presentation and know when to rejoin. This feature requires version 5.10.0 or higher for panelists, and the host must have a Zoom Events license. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for April 9, 2022.
    • Webinar Session Branding Hosts can customize the appearance of the in-webinar experience by adding a wallpaper behind the video tiles, setting a common virtual background for all panelists, and providing name tags for each panelist. This requires version 5.10.0 or higher to use and/or view, but does not require this version to join the webinar.
    • Reactions for Webinar 
      Webinar Attendees can use reactions, similar to reactions in meetings. The stream of submitted reactions are displayed in the bottom-right corner of the main webinar window, visible to the host, panelists, and attendees. This can be controlled within the webinar, as well as at the Account-, Group-, and User-level settings. This requires version 5.9.6 or higher to be able to send and see reactions.
    • Hide profile pictures for unmuted or promoted attendeesAdmins and webinar hosts can restrict the use of profile pictures for panelists and attendees when they are unmuted or promoted to a panelist. This feature requires version 5.3.2 or higher.
  • Chat features
    • Cloud storage support for SharePoint Users can set the default file storage option for newly created channels to SharePoint, the third-party cloud storage service. This also allows users to create new Office 365 documents right from cloud storage backed chat channels. Screenshots, recorded Audio Messages, and Zoom Whiteboard files will still be stored on Zoom Cloud. This feature must be enabled by Zoom.
    • Cloud storage support for Box Users can set the default file storage option for newly created channels to Box, the third-party cloud storage service. This also allows users to create new productivity suite documents right from cloud storage backed chat channels. The Box integration can use Office 365, Google Workspace Docs, or Box Notes. Screenshots, Recorded Audio Messages, and Zoom Whiteboard files will still be stored on Zoom Cloud. This feature must be enabled by Zoom.
    • Folders for grouping chats and channels 
      Users can group and self-organize their channels and chats in a way that declutters their sidebar to find their conversations quickly. Users can create up to 200 folders, with each folder having up to 50 chats or channels within. Items within a folder can be dragged and dropped into any order. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for March 28, 2022.
    • Hover to preview unread messages 
      When hovering on the unread message notification on a collapsed sidebar section or folder, a preview window will appear to show what hidden chat or channel has an unread message. Clicking on the preview will open that chat or channel.
    • Create multiple group chats with different topics but same user group 
      When starting a new group chat with the same group of users, you can choose to start a new group chat with a new topic, instead of jumping to the existing group chat. This allows for the same group of users to create different group chats for different topics.
    • Customizable left sidebar 
      Users can select the elements they want to view at the top of their left sidebar (missed calls, contact requests, bookmarks, files), as well as customize the behavior and look of the left sidebar.
    • Enhancements to the channel information panel Located on the right side of Zoom Chat channels, channel information has improved visibility and provides users with streamlined channel information, members, files, bookmark information, pin history, and channel-related notifications and options.
    • Deep linking for chat and channels
      With support for deep linking, a user can create shareable links to public channels or specific messages in the channel, and then share links within or outside of Zoom to open directly in Zoom Chat. Only users with existing access and those who belong to the same account with the channel admin, will be able to join and view referenced channels. This feature must be enabled by Zoom.
    • Video messaging 
      Users can send short video messages to others. Asynchronous video allows users the time to consider their responses and then record as needed to provide thoughtfully crafted responses. This feature must be enabled by Zoom.
    • Open chat in new window from notification
      Users can enable chat notifications to open the chat or channel in a new window when accessed through the system push notification directly.
    • Send chat message to contact from Profile card
      Users can easily multi-task and send multiple chat messages without leaving their screen by sending a quick chat message to someone from their profile card.
    • Find and join public chat channels from Search 
      Users can search for a public channel to join from the main Search field. Channels they already are members of are visually differentiated from public channels they are not a member of. They can then preview or join the channel directly from the search results.
    • Improved link previews for LinkedIn 
      Link previews for LinkedIn URLs are more consistent.
    • Quick actions on hover for images and files 
      Actions to share, copy, download, open, and add to emoji are more readily available when hovering your mouse over a sent image or file in Zoom Chat.
  • Phone features
    • Forward voicemail Users can forward individual voicemail messages to other users in the same account. Forwarded voicemails can be viewed in the desktop client or web portal. Forwarded voicemails can be marked private to prevent re-forwarding and downloading. This feature must be enabled by Zoom. 
  • Contact Center features
    • View and monitor outbound calls Supervisors can use the Engagement tab to view details on outbound calls that agents made from the supervisor’s assigned queues. Supervisors can also monitor agents’ outbound calls from these queues (listen, whisper, barge, and takeover).
    • Select outbound caller ID number 
      Agents can select an outbound caller ID number belonging to an associated queue before they make an outbound call.
    • Invite by phone during video calls During video calls, agents can invite a participant to the calls by calling out a phone number. The participant can answer the phone to join the video call by phone.
    • Enhancement to Closed Engagements tab The Close Engagements tab shows information on all closed engagements (voice and video). Previously, only voice engagements were supported.
    • General UI enhancements 
      The UI of the Contact Center tab has been improved so that supervisors and agents can better view after resizing the Zoom window.
    • Notification when voice call is taken over 
      When a supervisor or another agent takes over a voice call, the original agent on the call will see a banner message notifying them that another user is taking over the call.
    • Sound notification enhancements for customers 
      Customers will hear a sound notification while in the Waiting Room for video engagements when an agent has accepted the engagement. They will also hear a notification when another participant joins the call.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue regarding time zone issues for Samoa 
  • Resolved an issue regarding requiring re-authentication more frequently than set by account 
  • Resolved an issue regarding the Zoom Phone ringtone volume 
  • Resolved an issue regarding an alternative host joining a webinar 
  • Resolved an issue regarding live transcription not saving a VTT file with a local recording 
  • Resolved an issue for a subset of users regarding using virtual background in a 2nd simultaneous meeting 
  • Resolved an issue regarding local recordings not capturing speaker view 
  • Resolved an issue regarding co-host and alt-host rights in a webinar
  • Resolved an issue for a subset of users regarding outbound numbers showing differently on receiving end 
  • Resolved an issue regarding the displayed caller ID when receiving a warm transfer 
  • Resolved an issue regarding the gallery view appearing as a black screen 
  • Resolved an issue regarding accessibility and screen readers 
  • Resolved an issue regarding sharing to a Zoom Room 
  • Resolved an issue for a subset of users regarding muting a participant 
  • Resolved an issue for a subset of users regarding accessing images in certain folders

Notes:

  • The Audio Intercom feature was pulled from release due to issues with deployment, and will be available in another upcoming release.
  • The Allow users to stop and resume automatic call recording feature was pulled from release and will available in another upcoming release.

資料出處 Zoom總公司官網