macOS版本更新資訊-January 16, 2023

version 5.13.5 (14826) for macOS

Changes to existing features

  • New meeting chat experience default setting
    The default for the New meeting chat experience setting is changed to on for most accounts.

New and enhanced features

  • General features
    • Additional MSI/PLIST/GPO/MDM options
      • Set default service used when click-to-dial – ClickToCallDefault
        Allows admins to choose which Zoom service is used when clicking a phone number to place a call. Admins can choose between Zoom Phone (default) and Zoom Contact Center.
      • Set custom update channel – AU2_UpdateChannelCandidates 
        Empty by default, admins can define additional update channel options. The format should follow <channel ID>:<channel name>, with multiple channels separated by a semicolon. For example: 0:Slow;1:Fast;3:Private Channel
        Any custom channels must be created in the web portal and require the user be authenticated before the custom channel is recognized, otherwise the Slow channel will be used by default. The default Slow and Fast tracks are always available, even if not included in the policy string. This feature must be enabled by Zoom.
      • Restrict Check for Updates to custom update channel version – AU2_LimitManualUpdateVersion 
        Disabled by default, as well as dependent on AU2_EnableAutoUpdate and AU2_EnableManualUpdate policies, this allows a user to manually check for updates to the desktop client, and if their installed version is lower than the version specified by their update channel (Slow, Fast, custom), they will update to that version instead of the latest version available.
  • Meeting/webinar features
    • Self enablement of automated captions 
      Meeting and webinar participants can enable automated captions themselves through in-meeting controls. Previously, participants needed to request captions be enabled. The host can still disable automated captions before the meeting through web settings, or during the meeting through caption settings.
    • Interpreter can move language interpretation window 
      Participants assigned to provide audio language interpretation can adjust the location of the window that provides their interpreter controls, to avoid the window obscuring chat notifications.
    • Support for multiple audio input channels 
      Users can enable an additional option under client Audio settings, allowing them to select multiple audio inputs.
    • Camera-off avatars 
      Virtual avatars can be enabled and animated based on user speech, even with video disabled.
    • Transfer Zoom App to local Zoom Room 
      When using a Zoom App on the Zoom app, users can transfer that Zoom App to a local Zoom Room. This can only be done when using Zoom Apps outside of a meeting.
  • Meeting features
    • Additional enhanced formatting for in-meeting chat 
      Meeting participants can react to messages with emojis and reply in threads to in-meeting chat messages.
    • Continuous meeting chat 
      Meeting hosts can schedule a meeting and invite contacts, which are added to both the calendar event for the meeting and the dedicated Team Chat group chat. This group chat and its messages are accessible before, during, and after the scheduled meeting. This feature must be enabled by Zoom.
    • Create breakout rooms based on poll results 
      When the Allow host to create breakout rooms from poll results setting is enabled, hosts can choose to create breakout rooms based on the participants’ poll answers. For example, the meeting host may want to split breakout rooms based on participants who share similar interests.
    • Waiting room customization support for images 
      The waiting room can support displaying a full-sized image. Images must be PNG, JPG, GIF and be 1 MB or less. Images should be a minimum of 400×200, and while higher resolutions are supported, we recommend images remain within the 2:1 ratio. Previously, hosts could display a small logo image or a video. This requires your account to have the new join flow, which is currently rolling out to customers.
    • Enhanced access to participant attendance status list 
      All participants in a meeting can view the participant attendance status. Previously, only the host and co-hosts could view each participants’ RSVP.
  • Webinar features
    • Webinar Resources 
      Webinar hosts with a Zoom Events license can provide resource links for their attendees. This provides the ability to link to external resources, such as newsletter sign-ups, learn more pages, and others. Hosts can review the interaction results after the webinar concludes through Reporting.
  • Whiteboard features
    • Delete and rename whiteboards 
      Users with editor access will have the ability to delete and rename whiteboards.
    • Additional in-meeting whiteboard features
      Zoom Whiteboard features that were currently only available in out-of-meeting whiteboards, such as additional shapes, kanban boards, templates, and comments, will now be available when in a meeting. In-meeting whiteboards will also have the same rich-text editing features available outside the meeting without the need to update the Zoom desktop client.
    • Access to Zoom Whiteboard dashboard in a meeting 
      Users have the option to view and manage whiteboards they have access to from the Zoom Whiteboard dashboard during a meeting. As long as they have the right permission and the whiteboard is not being shared yet, presenters can share the whiteboard in presentation or collaboration mode, and grant participants access to the whiteboard after the meeting.
  • Phone features
    • Enhancement to location services 
      If admins disables a location permission for a user, SMS will be blocked for the user for that location.
    • Enhancement to Caller ID 
      If admins prevent their users from blocking their caller ID, then users won’t see the Hide Caller ID as an option on their phones. PWA is not supported at this time.
  • Contact Center features
    • Barge in to video engagements 
      Supervisors can barge in to an engagement using the Active engagements tab. They can easily switch from viewing to barging.
    • Transfer to a video queue 
      Agents can transfer directly to a video queue instead of having to transfer to an individual.
    • Suppress Zoom notifications 
      If enabled by an admin, agents will not receive inbound Zoom Phone or Zoom Meeting notifications while they are in an active voice or video engagement.
    • Waiting Room chat for video engagements 
      Supervisors can chat with consumers currently in a video Waiting Room. When an agent is assigned to the engagement, they will see the Waiting Room chat so they have context on what was discussed.
    • Click to dial 
      Agents can configure the Zoom desktop client with the contact center outbound voice dialer to automatically dial a phone number when the agent clicks on a number formatted with the Tel or Callto protocols.
    • Dark mode support 
      Zoom Contact Center interface can be viewed in dark mode when users select dark mode as their theme in client settings.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue regarding an incorrect cloud recording error message 
  • Resolved an issue regarding scheduled meeting events being deleted when moved to a shared calendar 
  • Resolved an issue regarding shared line groups as a contact 
  • Resolved an issue regarding virtual backgrounds not loading when previously set 
  • Resolved an issue regarding the inconsistent behavior for monitor notification for calls 
  • Resolved an issue regarding the Zoom Room virtual controller 
  • Resolved an issue regarding web links not opening properly in the Zoom app 
  • Resolved an issue regarding local recordings not capturing a shared whiteboard 
  • Resolved an issue for a subset of users regarding video distortions and possible crashes due to high CPU usage
  • Resolved an issue regarding sharing a Chrome window directly to a Zoom Room 
  • Resolved an issue regarding the keypad not appearing when attempting to invite a H.323/SIP room system to a webinar 
  • Resolved an issue for a subset of users regarding failed copy/paste attempts when using remote control and shared clipboards

Note: The enablement of Breakout Rooms 100 has been pulled from release due to issues with deployment and will be available in another upcoming release.

資料出處 Zoom總公司官網

macOS版本更新資訊-December 27, 2022

version 5.13.3 (14165) for macOS

New and enhanced features

  • Meeting features
    • Custom human avatars 
      In addition to the animal avatars, users can create custom human avatars to be used in meetings. Customization options include numerous facial features and colors to choose from.

Resolved Issues

  • Minor bug fixes

Note: The 2 Whiteboard features have been pulled from release due to issues with deployment and will be available in another upcoming release.

資料出處 Zoom總公司官網

macOS版本更新資訊-December 19, 2022

version 5.13.0 (13815) for macOS

New and enhanced features

  • General features
    • Additional MSI/PLIST/GPO/MDM options
      • Disable Webinar Resources – DisableSidecar 
        Disabled by default, this option allows admins to disable the use and visibility of Webinar Resources, which provides webinar hosts with the ability to link to external resources, such as newsletter sign-ups, learn more pages, and others.
      • Disable the notification when a cloud recording is available – NotifyCMRAvailable 
        Enabled by default, this allows admins to disable the desktop client setting Show notifications when a new recording is available.
    • Support for Zoom Mesh 
      The Zoom client supports the use of Zoom Mesh within a local network, reducing internet bandwidth used by attendees when connecting with Zoom servers for Zoom Webinars and Events. This requires version 5.13.0 or higher.
  • Meeting/webinar features
    • Additional annotation discoverability 
      When viewing shared content, an additional toggle is available in the bottom-left corner of the shared content, making the annotations toolbar more easily accessible. This additional toggle for annotations is in addition to the existing entry point under View Options.
    • Speaker attributions for live automated captions 
      When viewing automated captions in a live meeting or webinar, captions will include the speaker’s profile picture as part of captions, to make it easier to understand who is currently speaking. If the user has no profile picture, their initials will be displayed instead. Their full name is provided when viewing the full transcript. Previously, there was no speaker attribution in the displayed captions. This also includes other minor caption enhancements to better support multiple speakers.
    • Temporarily disable automated captions 
      Hosts can disable automated captioning during a live meeting or webinar. This can be useful when the host forgets to disable captions from the web settings and wants to disable them for a meeting. Participants will be notified that captions are disabled by the host and the Show Captions button is no longer available in the control toolbar for everyone except the host.
    • Meeting and webinar countdown timer – Windows, macOS, Linux
      Meeting participants and webinar panelists can choose to display how much time is left in a scheduled session. This timer is based on the scheduled duration and changes to a warming gold color after reaching 5 minutes remaining. Previously, participants could only choose to view the current duration of the meeting.
    • Slide control enhancement for persistent assignments 
      Participants assigned slide control during a meeting or webinar session will continue to have slide control, even after sharing is stopped and restarted. Previously, slide control assignments were reset when sharing was stopped.
    • Dimmed video if flashing images or patterns detected 
      Users can enable an option under Accessibility settings that allows the Zoom app to detect flashing images or patterns and automatically dim the video in a meeting or webinar. 
  • Meeting features
    • Support for Q&A in meetings
      Hosts can enable the Q&A feature in meetings to allow participants to ask questions, which can be viewed by all, but only answered by the host and co-host. Questions can be submitted anonymously, and responses can be sent publicly for all to see or privately to just the sender. Hosts can also mark submitted questions as something that will be answered live, so participants are aware and can expect their answer to follow soon. This is currently only available for standard Business, Zoom One Business, Zoom One Business Plus, Zoom One Enterprise, and Zoom One Enterprise Plus accounts, with standard Enterprise accounts currently scheduled to follow on January 7, 2023.
    • Creation and editing of polls directly in a meeting 
      Hosts and co-hosts can create and edit polls during a meeting. Previously, creating and editing a poll launched the web portal, for changes to be made there. For MacOS users, this feature requires macOS version 10.12 or higher.
    • Animated meeting reactions 
      Reactions shown in each video tile can be animated to draw greater attention. These animations are controlled through client settings, as well controlled by admins at the Account level settings. 
    • Enhanced broadcasting notification 
      When the host begins broadcasting their voice to all open breakout rooms, indicators that they are currently live are more prominent and clear. This includes the breakout rooms window where the host initiates the broadcast, as well as the broadcasting notification in the top-left corner of the video window.
    • Enhanced join flow 
      The process of joining a meeting is enhanced to combine the Please wait for the host to start this meeting window and the Waiting Room window together. This new join flow requires version 5.12.0 or higher and is only available for meetings hosted by Free & Single-User accounts initially. This will be available for additional paid account types in mid-January 2023.
  • Team Chat features
    • Schedule meeting with chat and channel members 
      Users can schedule meetings with members of a chat channel directly from Team Chat. When successfully scheduled, the meeting is added to your calendars, provides a notification with the option to copy the invitation, and also appears as a meeting card in the chat. This feature requires all chat members to have their calendars integrated with Zoom, and currently supports Google Calendar and Office 365 (OAuth 2.0). This setting is available at the account and group levels.
    • Mention groups 
      The chat channel owner or admins can create custom mention groups of users, which are all tagged when that group is @ mentioned. Up to 100 members can be assigned to a mention group, with members able to leave the group at any time. Channels support up to 10 different mention groups, but group mentions only work in the channel they were created in.
    • Delete messages in channels you own/admin 
      Channel owners and other designated admins can delete messages sent by other users in that channel. Previously, messages could only be deleted by the sender themselves.
    • Configurable text compose box shortcuts 
      The toolbar of shortcuts at the bottom of the chat compose box can be customized both in terms of the order of icons as well as which options are currently visible. Customizations affect the main chat compose box for the chat group/channel, as well as the chat compose box as a reply to a message. Since the visibility of voice messages, video messages, and code snippet options can be controlled here, the corresponding options on the Team Chat tab of client settings are removed. 
    • Updated chat notification settings 
      Settings for controlling chat notifications are updated for clarity and ease of use. These updates affect the Team Chat tab of the client settings, the channel info panel, and the more menu for each channel in the chat sidebar.
    • Search for SMS messages 
      The Search bar supports searching SMS messages you have sent and received. Additional search filters are also available for SMS messages. Narrow your search down to specific phone numbers or conversations with the From and Search in filters, while the Type filter can narrow the search to SMS messages only. This feature will be enabled for current customers, but must be enabled by Zoom for any new customers. 
    • Enhanced GIF control 
      When viewing a sent GIF image in a chat or channel, there will be the option to pause/play the GIF.
    • Increased member limit for public channels to 50k 
      The limit of members in a public Team Chat channel can be increased to 50,000 per channel. Currently, the limit is 15,000 per channel. This feature must be enabled by Zoom and your account must be provisioned in the US01 cluster.
  • Zoom Mail and Calendar
    • Spell check for Mail Client 
      The Zoom Mail Client can utilize the system’s built-in spell checking functionality to check emails you draft in the client.
  • Phone features
    • Support for more than 1000 imported contacts 
      When contacts are uploaded by admins, these contacts are found by using the search bar or phone dialer. Searching contacts supports as many contacts as were uploaded. Previously, only up to 1000 imported contacts were searchable.
    • Display end-of-call experience feedback survey
      Account owners and admins can display a thumbs up/down survey at the end of each call. If participants respond with thumbs down, they can provide additional information about what went wrong. This feature must be enabled by Zoom.
  • Contact Center features
    • Show variables in active engagements
      When configuring variables, account owners and admins can enable an option to display the variable in the Zoom desktop client. If enabled, the variable will display in the inbound notification and the Profile or Engagement tab during active engagements. This feature must be enabled by Zoom.
    • Enhancements to engagement sidebar 
      If the agent was invited to an engagement through transfer or conference, it will appear in the Conference section while the engagement is being handled by the assigned agent. Previously, all active engagements appeared in the Active section for invitees.
    • Invite another user to a video engagement 
      Agents can invite another contact center user to the active video engagement.
    • Monitor video engagements 
      Supervisors can use the Active engagements tab to view active video engagements. When viewing a video engagement, all other parties in the video engagement will not be aware the supervisor is viewing.
    • Change agents status
      Supervisors can manually change the status of an agent and add a Not Ready reason by using the Teams page in the Zoom desktop client. Agents will receive a notification when their status is changed by a supervisor.
    • Enhancements to engagement information in Zoom desktop client
      There are several enhancements to engagement information displayed in the Zoom desktop client:
      • Agents can view additional details of global custom variables displayed during an engagement.
      • Custom global variables are now displayed in a dedicated section of the engagement tab
      • Agents can click URLs to launch them in a web browser if the URL link is provided in a variable.
    • Hold/un-hold support for USB HID headsets 
      Agents can use supported USB HID headset to hold or un-hold voice engagements.
    • Display caller ID name for inbound voice calls 
      Agents will see the calling party’s caller ID name when receiving an inbound voice engagement or when another agent transfers a voice engagement to them. If the calling party doesn’t have a caller ID name, the matching address book entry will display.
    • Transfer to flow
      Agents can transfer a voice engagement to a flow so that the consumer can be provided with a flow experience before reaching another queue or agent.
    • Invite another user to a voice engagement 
      Agents can invite another user to the active voice engagement using Warm Conference. The user can be a Zoom Contact Center user or queue, Zoom Phone user, or external phone number. There can be a maximum of 10 participants in an active voice engagement.
    • Barge or listen in on voice conference 
      Supervisors can barge or listen in on an active voice conference engagement. The assigned agent will be notified that the supervisor is barging or listening in on the engagement.
    • View flow history 
      Supervisors can use the Active engagements table to see the relevant flows that engagements have been routed through.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue regarding the name of an imported contact not properly displayed when receiving a call from that contact 
  • Resolved an issue regarding the automatic sign-out setting being applied inconsistently 
  • Resolved an issue when a user’s status appeared as Available while on a call 
  • Resolved an issue regarding a host renaming a participant and the name not being reflected in reports 
  • Resolve an issue regarding warm transfers 
  • Resolved an issue regarding a call queue shown on the Power Pack widget being out of sync
  • Resolved an issue regarding warm call transfers displaying an incorrect number for the intended transfer 
  • Resolved an issue regarding keyboard shortcuts not being recognized properly when using remote control 
  • Resolved an issue when pasting 3rd-party screenshots into Team Chat
  • Resolved an issue regarding local recordings producing robotic-sounding, damaged audio recordings 
  • Resolved an issue regarding whiteboards not loading properly 
  • Resolved an issue with copy-pasting text with an embedded link 
  • Resolved an issue for a subset of users regarding Whiteboard not displaying properly 

Notes:

  • The Out of Office presence status and Webinar resources features have been pulled from release due to issues with deployment and will be available in another upcoming release.
  • The Enhanced formatting for in-meeting chat feature has been pulled from release due to compatibility issues and will be available in another upcoming release.

資料出處 Zoom總公司官網

macOS版本更新資訊-November 28, 2022

version 5.12.9 (13190) for macOS

New and enhanced features

  • General features
    • Enterprise Auto Update policies
      Zoom’s Enterprise Auto Update policies allow system administrators the ability to keep managed desktop client installations up to date in accordance with their own policies and preferences. These policies will afford administrators granular control over desktop client auto-update behavior and UI, giving them the ability to tailor the experience at a group level to meet the needs of a wide variety of user cohorts. The following policies are available with MSI, GPO, and PLIST deployments with version 5.10.6 or higher, as well as with Zoom Device Management (ZDM):
      • AU2_EnableAutoUpdate
      • AU2_SetUpdateChannel
      • AU2_EnableShowZoomUpdates
      • AU2_EnableUpdateAvailableBanner
      • AU2_EnablePromptUpdateForAU2
      • AU2_EnableUpdateSuccessNotification
      • AU2_EnableManualUpdate
      • AU2_DeploySpecificVersion
      • AU2_SetUpdateSchedule
      • AU2_InstallAtIdleTime
      • AU2_SafeUpgradePeriod
  • Meeting features
    • Enhancements to Closed Captioning notifications
      When a participant enables closed captioning, they are prompted to select the speaking language that will be used in the meeting which will be applied for everyone. When the spoken language is changed, the participant will be asked to confirm speaking language before it is changed. The host and any user who has captions on are notified if speaking languages are changed. This requires desktop version 5.12.9 or higher.
    • Enhancements to Translated Captioning notifications
      When a participant enables translated captions, they are prompted to select their speaking language (the language they will be speaking) and their translation language (the language in which they want to view closed captions). Additionally, all other participants in the meeting are prompted to select their speaking language, so that any participant who has translated captioning enabled can view captions accurately in their preferred language. This will not automatically turn on captions and translation for everyone; users must select speaking and translation languages in order to enable and view captions. This requires desktop version 5.12.9 or higher.

Resolved issues

  • Minor bug fixes

資料出處 Zoom總公司官網

macOS版本更新資訊-November 10, 2022

version 5.12.8 (12565) for macOS

New and enhanced features

  • Zoom Mail and Calendar 
    • Introducing: Zoom Mail and Calendar Clients
      Email and calendaring are centralized along with Meetings, Phone, and Team Chat when your email and calendar account is integrated with Zoom. The Zoom Mail Client allows users to access, manage, compose, and respond to emails directly from the Zoom desktop client. Integrating a calendar service allows users to schedule new meetings directly in their calendar with an associated Zoom meeting, check who has responded to the invite, and more easily join meetings on their calendar. Currently, Zoom supports the Zoom Mail Service, Google, and Office 365 for integrating with the client.
    • Introducing: Zoom Mail and Calendar Service (Beta) 
      The Zoom Mail Service works seamlessly with Meetings, Phone and Team Chat, bringing all of your important communications and scheduling activities together, with the security of end-to-end encryption for emails sent directly between active Zoom Mail Service users. This is currently available for Zoom One Pro or Standard Pro accounts in the US or Canada. The Mail and Calendar Services use the Mail and Calendar Clients for the desktop app.

Resolved Issues

  • Minor bug fixes
  • Security enhancements

資料出處 Zoom總公司官網

macOS版本更新資訊-November 7, 2022

version 5.12.6 (12435) for macOS

New and enhanced features

  • General features
    • Dutch language support 
      The Zoom client now supports Dutch. By default, Zoom will match the operating system’s language if supported and users can manually select a language of their choice.
    • Support for RelayState with SSO authentication 
      Zoom SSO authentication protocols have been enhanced to provide the ability for deep linking within SSO responses, ensuring users are authenticated before joining a meeting or viewing a cloud recording, as well as automatically authenticating on the client when launching the application. This feature must be enabled by Zoom.
    • Reorder desktop client tabs 
      Desktop client users can adjust the order of product tabs on the desktop client, prioritizing the products they use the most. This can be done by dragging-and-dropping the tabs directly, or under the General tab of the client settings.
  • Meeting/webinar features
    • Screen share preview 
      When starting a share session, the sharer can hover their mouse near the floating toolbar and view a preview of the shared content other participants are seeing on their devices. This feature will not be immediately available, as it is dependent on a backend update currently scheduled for November 9, 2022. 
    • Enhanced participants list for multi-device users 
      When a user pairs the Zoom desktop or mobile app with a local Zoom Room or Zoom for Home device and joins a meeting or webinar, the Participants list will display these redundant attendees grouped and nested to better convey these associations between users and devices.
  • Meeting features
    • Enhanced formatting for in-meeting chat 
      In-meeting chat is being enhanced to support more advanced forms of messaging, including in-line image previews, rich text formatting, screenshots, and message quoting. Messages can also be deleted after being sent.
    • Support for up to 1000 participants in E2EE Meetings 
      End-to-end encrypted meetings can support up to 1000 total participants. Previously, the maximum was 200 participants. Large Meeting add-on requirements still apply.
    • Pair with Zoom Room and transfer a live meeting 
      Pairing with a Zoom Room can also be initiated within the Zoom meeting window, facilitating easier transferring of that meeting to the local Zoom Room. Previously, you had to pair with a Zoom Room outside of an active meeting, before being able to transfer. This requires Zoom Room version 5.12.6 or higher.
  • Whiteboard features
    • Enhanced Whiteboard menu 
      The in-meeting menus have been updated, to more closely match the menus in the out-of-meeting whiteboard experience. This includes an improved right-click menu, additional editing options for shapes, and a zoom menu on mobile.
    • Additional shapes 
      Additional shapes are available for Whiteboard including more basic shapes, flowchart symbols, UML symbols, and equations.
    • Follow along with presenter 
      When collaborating on a Whiteboard during a live meeting, participants can request to follow a specific editor or request all others to follow them. When following, your view of the canvas is tied to their view of the canvas.
    • Rich-text options for text objects 
      In-meeting created text objects, sticky notes, and shapes can be more finely formatted with additional rich-text options, including bold, italics, underline, font size, bulleted and numbered lists, and more.
  • Team Chat features
    • Multiple admins for a chat channel 
      Channel owners can designate up to 50 admins to help manage a chat channel.
    • Support for messages only visible to you 
      Some messages sent by Zoom Apps in Team Chat are marked Only visible to you. These messages are only visible to the specific user who triggered the actions because they are user-specific and not suitable for the wider audience.
    • Scheduling a meeting through Zoom Team Chat 
      Zoom Team Chat users can schedule meetings directly within a chat channel, which will automatically invite all members of that chat channel to the resulting calendar event. This feature currently only supports the Contacts and Calendar integration with Google and requires version 5.11.3 or higher.
    • Virtual background and touch up appearance support for Video Messaging 
      When sending a Video Message in Zoom Chat, the user’s previously selected virtual background and their touch up setting are applied to the video. An option to open virtual background and filter settings is provided for quick access. This feature is available for all accounts, and no longer must be enabled by Zoom. The device must support the virtual background type you want to utilize.
    • Get Started section for new Team Chat users
      New users interacting with Team Chat for the first time are provided with a getting started guide to help them onboard with using Zoom Team Chat more efficiently.
  • Phone features
    • Chat notifications for missed calls 
      With the power pack license, receptionists can quickly send a chat message to a recipient that missed a call. The receptionist can enable a setting to determine if the note happens during or after a call. If leaving a phone number in the note, it can be clicked to be dialed directly from the chat.
  • Contact Center features
    • View and edit address book 
      Agents can access and navigate the address book from the Zoom desktop client. They can also initiate outbound engagements from address book contacts, and edit contact attributes for active/closed engagements.
    • Mirror video 
      Agents and consumers can mirror their video during a video engagement.
    • Release engagements back to queue 
      Agents or supervisors in an active manually routed voice or video engagement can release engagement back to the queue if needed.
    • Enhancement to voice call transferring 
      When supervisors or agents transfer a voice call to another contact center user, they will be notified if the user is available. If the user isn’t available, they can transfer to a voicemail inbox accessible by the user (if applicable).
    • Support for USB headsets 
      Supervisors and agents can use supported USB headsets to mute/unmute, accept, or adjust the volume during video engagements.
    • SMS from voice engagement
      Agents or supervisors can click SMS in the Profile tab to easily start a new SMS engagement while in an active voice engagement.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue with GIF searches returning a network error, rather than stating no matching images found 
  • Resolved an issue regarding poor whiteboard performance with high numbers of concurrent editors
  • Resolved an issue for a subset of users in China regarding incorrect SSO redirects 
  • Resolved an issue regarding participants failing to be reassigned to a breakout room 
  • Resolved an issue regarding Zoom Phone call history not updating properly 
  • Resolved an issue regarding various incorrect UI localizations
  • Resolved an issue regarding older SMS messages not being available
  • Resolved an issue for a subset of users regarding potential crashes when receiving shared content on specific network configurations 
  • Resolved an issue regarding Apple Trackpad not scrolling properly
  • Resolved an issue regarding failed calls to imported contacts initiated through the search bar 
  • Resolved an issue regarding the Zoom Phone Power Pack widget not automatically hiding itself
  • Resolved an issue regarding warm call transfers displaying an incorrect number for the intended transfer 
  • Resolved an issue regarding inconsistent object resizing behavior 
  • Resolved an issue for a subset of users regarding the meeting scheduler window appearing blank 
  • Resolved an issue regarding a network connection and sharing with AirPlay 

資料出處 Zoom總公司官網