iOS版本更新資訊-August 22, 2022

version 5.11.9 (4422) for iOS

New and enhanced features

  • General features
    • End of support for 32-bit iOS devices 
      With this release, the Zoom mobile app for iOS requires a 64-bit device. 32-bit devices will have 5.11.3 (4068) as the most recent version available.
  • Meeting/webinar features
    • Support up to 25 custom languages for interpretation
      Up to 25 custom languages for interpretation can be used during a meeting or webinar. Previously, only up to 5 custom languages were supported. This option is only available if Enable language interpretation by default is enabled. This enhancement must be enabled by Zoom and requires client version 5.11.2 or higher.
  • Webinar features
    • Support for multi-language and translated captions in Webinars 
      Zoom Webinars hosts can enable translated captions to support webinars with multiple different language speakers, allowing attendees to view captions in the language that best suits them. Additionally, automated captions in Webinars support additional languages in addition to English, which has been the only supported language thus far. Previously, these captioning features were only available for meetings. The Translated Captions feature is currently only available for Zoom One Business Plus and Zoom One Enterprise Plus accounts. 
  • Chat features
    • External users notice when composing messages in chats 
      Chats and channels that include external users will have enhanced labeling in the compose box to remind users that external contacts are present. The notification is clickable to provide more information regarding who can see messages in the chat or channel.
  • Phone features
    • Restricted Calls/SMS hours and location 
      If admins restrict calls and SMS for a location and/or during a time frame, users will be notified on their Zoom client that they are unable to send SMS and place calls during restricted hours/locations.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue regarding unretrievable SMS messages 
  • Resolved an issue regarding low volume for Waiting Room video 
  • Resolved an issue regarding annotating with Apple Pencil 

資料出處 Zoom總公司官網

macOS版本更新資訊-August 22, 2022

version 5.11.9 (10046) for macOS

New and enhanced features

  • General features
    • Enhanced access to cloud recordings
      Cloud recordings can be more easily accessed and shared from the desktop client. Additionally, a notification will appear when a recording is finished processing.
  • Meeting/webinar features
    • Support up to 25 custom languages for interpretation 
      Up to 25 custom languages for interpretation can be used during a meeting or webinar. Previously, only up to 5 custom languages were supported. This option is only available if Enable language interpretation by default is enabled. This enhancement must be enabled by Zoom and requires client version 5.11.2 or higher.
  • Meeting features
    • Broadcast mic audio to all breakout rooms 
      Meeting hosts can broadcast their microphone audio to all breakout rooms in a meeting. Previously, only device audio could be shared to breakout rooms from the main session.
  • Webinar features
    • Support for multi-language and translated captions in Webinars 
      Zoom Webinars hosts can enable translated captions to support webinars with multiple different language speakers, allowing attendees to view captions in the language that best suits them. Additionally, automated captions in Webinars support additional languages in addition to English, which has been the only supported language thus far. Previously, these captioning features were only available for meetings. The Translated Captions feature is currently only available for Zoom One Business Plus and Zoom One Enterprise Plus accounts. 
  • Whiteboard features
    • Enhanced collaboration cursors
      In-meeting Whiteboard users will see fewer collaboration cursors, which are cursors labeled with the name of the participants controlling them, when collaborating with others on a Whiteboard. Inactive cursors will disappear until active again. Users can also enable and disable viewing all collaborator’s cursors when viewing a Whiteboard.
    • Additional shapes and enhanced shape creation 
      Additional shapes are available for the in-meeting Whiteboard experience, including pentagons, hexagons, octagons, hearts, arrows, clouds, and stars. Previously, these shapes could only be added through the out-of-meeting experience.
    • Dark mode support for Whiteboard Dashboard 
      The out-of-meeting Whiteboard Dashboard, accessed by clicking the Whiteboard tab in the client, follows the client’s light or dark theme.
  • Chat features
    • External users notice when composing messages in chats 
      Chats and channels that include external users will have enhanced labeling in the compose box to remind users that external contacts are present. The notification is clickable to provide more information regarding who can see messages in the chat or channel.
    • Profile card for meeting hosts 
      When users view an upcoming meeting in either the Home page or the Meetings tab, the meeting host’s name provides the host’s profile card on hover. An option to chat directly with the host is also provided next to their name. If the host is not already a contact, the option to add them as a contact is provided.
  • Phone features
    • Desk phone call control setting enhancement 
      When pairing or unpairing a desk phone to the Zoom desktop client, users can see the pairing/unpairing in process, then click on the OK button to close the dialog box once the process is over.
    • Restricted Calls/SMS hours and location 
      If admins restrict calls and SMS for a location and/or during a time frame, users will be notified on their Zoom client that they are unable to send SMS and place calls during restricted hours/locations.
  • Contact Center features
    • Enhancements to external voice calling 
      Account owners and admins can enable supervisors and agents to make outbound calls and transfer calls by entering a name for contact matching. The system matches the name to the Zoom Contact Center address book and locates the PSTN number for the contact. The system displays matches for contacts containing a phone number, the supervisors and agents can select the correct contact and number combination. If a matching name does not include a phone number, then they don’t display as a match.
    • Enhancements to internal calling from Zoom Contact Center to Zoom Phone 
      Account owners and admins can enable supervisors and agents to make outbound calls and transfer calls by entering a name for contact matching. The system matches the name to the account’s Zoom Phone Contacts and locates matches for the contact. The system displays matches for contacts containing an extension or phone number, then supervisors and agents can select the correct contact and number combination. If a matching name does not include an extension or phone number, then they don’t display as a match.
    • Selectively assign engagements 
      When auto routing is disabled for a queue, agents and supervisors can selectively assign active voice and video engagements to themselves. Supervisors can also assign engagements to other agents in queue.
    • Support for USB headsets 
      Supervisors and agents can use supported USB headsets to mute/unmute, accept/decline, or adjust the volume. This is only supported for voice engagements.
    • Share file in chat during video engagement 
      If enabled by an admin, agents and consumers can share files in chat during an active video engagement.
    • View engagements waiting for callback 
      Supervisors and agents can view voice calls that are waiting for a callback. These engagements are labeled with the Callback status in the live engagements tab. This feature must be enabled by Zoom.
    • Preview message history in chat notifications
      When supervisors or agents receive a notification for a new or transferred chat engagement, they can preview the previous conversation before accepting the engagement so they have context of the conversation before it starts.
    • Enhancements to engagement monitoring 
      There are several enhancements to related to monitoring:
      • When supervisors barge or takeover an active engagement, the existing agent in the engagement will see a notification.
      • When supervisors barge into an active engagement, they can easily downgrade to viewing (for chat), or listening/whispering (for voice).
      • When a supervisor uses monitoring, their contact center status will not be automatically changed.
    • Agent avatar in transfer window (chat and SMS) 
      When transferring a chat or SMS engagement, agents can see other agents’ contact center avatars. Agents’ contact center avatars are separate from their Zoom profile pictures and can be customized by admins.
    • Enhancements to filtering and sorting agents 
      Supervisors can filter the My Agents table by agent status, queue, or name. They can also sort the table by name, status, or duration.
    • Enhancement to consumer experience 
      The consumer video experience has been improved so that they can resize the Waiting Room video during video engagements.
  • Zoom Apps features
    • Enhanced in-client app approval 
      Admins approving an app in the client can more precisely approve apps, either for the entire account or for specific users and/or user groups.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue regarding unretrievable SMS messages 
  • Resolved an issue regarding Whiteboards being exportable when disabled 
  • Resolved an issue regarding switching between audio devices with the same name within the system audio panel 
  • Resolved an issue for a subset of users regarding audio tests providing false negatives 

資料出處 Zoom總公司官網

Android版本更新資訊-August 22, 2022

version 5.11.9 (7938) for Android

New and enhanced features

  • Meeting/webinar features
    • Support up to 25 custom languages for interpretation 
      Up to 25 custom languages for interpretation can be used during a meeting or webinar. Previously, only up to 5 custom languages were supported. This option is only available if Enable language interpretation by default is enabled. This enhancement must be enabled by Zoom and requires client version 5.11.2 or higher.
  • Webinar features
    • Support for multi-language and translated captions in Webinars 
      Zoom Webinars hosts can enable translated captions to support webinars with multiple different language speakers, allowing attendees to view captions in the language that best suits them. Additionally, automated captions in Webinars support additional languages in addition to English, which has been the only supported language thus far. Previously, these captioning features were only available for meetings. The Translated Captions feature is currently only available for Zoom One Business Plus and Zoom One Enterprise Plus accounts. 
  • Chat features
    • External users notice when composing messages in chats 
      Chats and channels that include external users will have enhanced labeling in the compose box to remind users that external contacts are present. The notification is clickable to provide more information regarding who can see messages in the chat or channel.
  • Phone features
    • Restricted Calls/SMS hours and location 
      If admins restrict calls and SMS for a location and/or during a time frame, users will be notified on their Zoom client that they are unable to send SMS and place calls during restricted hours/locations.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue regarding unretrievable SMS messages 

資料出處 Zoom總公司官網

Windows版本更新資訊-August 22, 2022

version 5.11.9 (8040) for Windows

New and enhanced features

  • General features
    • Enhanced access to cloud recordings 
      Cloud recordings can be more easily accessed and shared from the desktop client. Additionally, a notification will appear when a recording is finished processing.
  • Meeting/webinar features
    • Support up to 25 custom languages for interpretation 
      Up to 25 custom languages for interpretation can be used during a meeting or webinar. Previously, only up to 5 custom languages were supported. This option is only available if Enable language interpretation by default is enabled. This enhancement must be enabled by Zoom and requires client version 5.11.2 or higher.
  • Meeting features
    • Broadcast mic audio to all breakout rooms 
      Meeting hosts can broadcast their microphone audio to all breakout rooms in a meeting. Previously, only device audio could be shared to breakout rooms from the main session.
  • Webinar features
    • Support for multi-language and translated captions in Webinars
      Zoom Webinars hosts can enable translated captions to support webinars with multiple different language speakers, allowing attendees to view captions in the language that best suits them. Additionally, automated captions in Webinars support additional languages in addition to English, which has been the only supported language thus far. Previously, these captioning features were only available for meetings. The Translated Captions feature is currently only available for Zoom One Business Plus and Zoom One Enterprise Plus accounts. 
  • Whiteboard features
    • Enhanced collaboration cursors 
      In-meeting Whiteboard users will see fewer collaboration cursors, which are cursors labeled with the name of the participants controlling them, when collaborating with others on a Whiteboard. Inactive cursors will disappear until active again. Users can also enable and disable viewing all collaborator’s cursors when viewing a Whiteboard.
    • Additional shapes and enhanced shape creation 
      Additional shapes are available for the in-meeting Whiteboard experience, including pentagons, hexagons, octagons, hearts, arrows, clouds, and stars. Previously, these shapes could only be added through the out-of-meeting experience.
    • Dark mode support for Whiteboard Dashboard 
      The out-of-meeting Whiteboard Dashboard, accessed by clicking the Whiteboard tab in the client, follows the client’s light or dark theme.
  • Chat features
    • External users notice when composing messages in chats 
      Chats and channels that include external users will have enhanced labeling in the compose box to remind users that external contacts are present. The notification is clickable to provide more information regarding who can see messages in the chat or channel.
    • Profile card for meeting hosts 
      When users view an upcoming meeting in either the Home page or the Meetings tab, the meeting host’s name provides the host’s profile card on hover. An option to chat directly with the host is also provided next to their name. If the host is not already a contact, the option to add them as a contact is provided.
  • Phone features
    • Desk phone call control setting enhancement 
      When pairing or unpairing a desk phone to the Zoom desktop client, users can see the pairing/unpairing in process, then click on the OK button to close the dialog box once the process is over.
    • Restricted Calls/SMS hours and location 
      If admins restrict calls and SMS for a location and/or during a time frame, users will be notified on their Zoom client that they are unable to send SMS and place calls during restricted hours/locations.
  • Contact Center features
    • Enhancements to external voice calling 
      Account owners and admins can enable supervisors and agents to make outbound calls and transfer calls by entering a name for contact matching. The system matches the name to the Zoom Contact Center address book and locates the PSTN number for the contact. The system displays matches for contacts containing a phone number, the supervisors and agents can select the correct contact and number combination. If a matching name does not include a phone number, then they don’t display as a match.
    • Enhancements to internal calling from Zoom Contact Center to Zoom Phone 
      Account owners and admins can enable supervisors and agents to make outbound calls and transfer calls by entering a name for contact matching. The system matches the name to the account’s Zoom Phone Contacts and locates matches for the contact. The system displays matches for contacts containing an extension or phone number, then supervisors and agents can select the correct contact and number combination. If a matching name does not include an extension or phone number, then they don’t display as a match.
    • Selectively assign engagements 
      When auto routing is disabled for a queue, agents and supervisors can selectively assign active voice and video engagements to themselves. Supervisors can also assign engagements to other agents in queue.
    • Support for USB headsets 
      Supervisors and agents can use supported USB headsets to mute/unmute, accept/decline, or adjust the volume. This is only supported for voice engagements.
    • Share file in chat during video engagement 
      If enabled by an admin, agents and consumers can share files in chat during an active video engagement.
    • View engagements waiting for callback 
      Supervisors and agents can view voice calls that are waiting for a callback. These engagements are labeled with the Callback status in the live engagements tab. This feature must be enabled by Zoom.
    • Preview message history in chat notifications
      When supervisors or agents receive a notification for a new or transferred chat engagement, they can preview the previous conversation before accepting the engagement so they have context of the conversation before it starts.
    • Enhancements to engagement monitoring 
      There are several enhancements to related to monitoring:
      • When supervisors barge or takeover an active engagement, the existing agent in the engagement will see a notification.
      • When supervisors barge into an active engagement, they can easily downgrade to viewing (for chat), or listening/whispering (for voice).
      • When a supervisor uses monitoring, their contact center status will not be automatically changed.
    • Agent avatar in transfer window (chat and SMS) 
      When transferring a chat or SMS engagement, agents can see other agents’ contact center avatars. Agents’ contact center avatars are separate from their Zoom profile pictures and can be customized by admins.
    • Enhancements to filtering and sorting agents 
      Supervisors can filter the My Agents table by agent status, queue, or name. They can also sort the table by name, status, or duration.
    • Enhancement to consumer experience 
      The consumer video experience has been improved so that they can resize the Waiting Room video during video engagements.
  • Zoom Apps features
    • Enhanced in-client app approval 
      Admins approving an app in the client can more precisely approve apps, either for the entire account or for specific users and/or user groups.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue for a subset of users regarding spotlighting multiple panelists in a large capacity webinar 
  • Resolved an issue regarding lag when joining a meeting 
  • Resolved an issue regarding unretrievable SMS messages 
  • Resolved an issue regarding Whiteboards being exportable when disabled 
  • Resolved an issue regarding failed local recordings due to special characters in the meeting name not being supported by the OS when creating the recording folder
  • Resolved an issue regarding screen reader software and missing announcements 
  • Resolved an issue regarding proxy connections after switching network 

資料出處 Zoom總公司官網

Windows版本更新資訊-July 25, 2022

version 5.11.4 (7185) for Windows

Resolved issues

  • Minor bug fixes
  • Resolved an issue for a subset of users with AMD processors regarding video freezing when using a virtual background

資料出處 Zoom總公司官網

iOS版本更新資訊-July 18, 2022

version 5.11.3 (4067) for iOS

New and enhanced features

  • General features
    • Indonesian language support
      The Zoom client now supports Indonesian. By default, Zoom will match the operating system’s language if supported and users can manually select a language of their choice.
    • Additional MDM options
      • Disable in-meeting use of Zoom Whiteboard – DisableInMeetingWhiteBoard 
        Disabled by default, this option disables the ability to use the Zoom Whiteboard feature during a meeting.
  • Chat features
    • Share videos from mobile devices 
      Users can share video files from their mobile device to Zoom Chat.
  • Phone features
    • Receive SMS short codes 
      Users with SMS enabled can receive SMS messages from short codes. Short codes are special short-digit phone numbers typically used for ordering services or sending two-factor authentication codes.
    • Mark voicemail as unread 
      Users can mark voicemails as unread and flag them for follow up. Unread voicemails can be filtered as all or follow up.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue regarding proxy authentication 
  • Resolved an issue regarding a host’s changed display name not appearing as such in Q&A 
  • Resolved an issue for a subset of users regarding Webinar Q&A not appearing for some 
  • Resolved an issue regarding incomplete syncing of contacts from Exchange 
  • Resolved an issue regarding audio quality scoring reporting inaccurate results in the Dashboard
  • Resolved an issue regarding shortened join links being incorrectly parsed from calendar event details 
  • Resolved an issue regarding missing results when searching for a contact’s number in the localized format 
  • Resolved an issue regarding practice session notifications on mobile devices 
  • Resolved an issue regarding group chat notifications 
  • Resolved an issue regarding audio not reconnecting in a meeting after receiving a call 
  • Resolved an issue regarding double-tap to pin a video 

Note: The End-to-end encryption (E2EE) support for breakout rooms feature was pulled from release due to issues with deployment.

資料出處 Zoom總公司官網

macOS版本更新資訊-July 18, 2022

version 5.11.3 (9065) for macOS

New and enhanced features

  • General features
    • Indonesian language support 
      The Zoom client now supports Indonesian. By default, Zoom will match the operating system’s language if supported and users can manually select a language of their choice.
    • Additional MSI/PLIST/GPO/MDM options
      • Disable in-meeting use of Zoom Whiteboard – DisableInMeetingWhiteBoard 
        Disabled by default, this option disables the ability to use the Zoom Whiteboard feature during a meeting.
  • Meeting/webinar features
    • Support for preventing external users from saving in-meeting/webinar chats 
      Account owners and admins can choose to only allow users in their account to save chats from meetings and/or webinars. This option is available at the account, group, and user levels, and can be locked at the account or group level. This feature requires client version 5.11.3 or higher.
    • Speaker attribution included in downloaded transcript 
      Downloaded transcript records will include the speaker’s name, as well as timestamps, when saved locally.
  • Webinar features
    • Support for Zoom Whiteboard in Webinars 
      Hosts can launch and collaborate on Zoom Whiteboards within Zoom Webinars.
  • Whiteboard features
    • Host control of in-meeting Whiteboard access 
      Meeting hosts can adjust the behavior of who can begin sharing a Whiteboard in a meeting (host only or all participants), as well as who can interrupt a participant’s Whiteboard (host only or all participants).
    • Default titles for Whiteboards created in-meeting 
      New Whiteboards created in a meeting use the meeting’s name as the default name of the project. The name can be edited in-meeting or afterwards as needed.
    • In-meeting Pan tool 
      The in-meeting Whiteboard experience includes a pan tool, allowing the host to move the canvas freely without unintentionally selecting and moving objects.
    • Move Whiteboard to trash in meetings
      If a Whiteboard project is no longer needed, it can be moved to the Trash during a meeting.
    • Object and group rotation
      Objects, or groups of objects, can be rotated during an in-meeting Whiteboard session. After clicking on the rotate icon, the option rotates, snapping to the nearest 15° increment. Holding the Shift key allows free rotation without snapping.
  • Phone features
    • Receive SMS short codes 
      Users with SMS enabled can receive SMS messages from short codes. Short codes are special short-digit phone numbers typically used for ordering services or sending two-factor authentication codes.
    • Mark voicemail as unread 
      Users can mark voicemails as unread and flag them for follow up. Unread voicemails can be filtered as all or follow up.
  • Contact Center features
    • Internal calling between Zoom Phone to Zoom Contact Center 
      Calls from Zoom Phone to Zoom Contact Center route directly to one another for best call quality and will not incur charges as an outbound Zoom Phone call.
      Note: PSTN calls forwarded or transferred from Zoom Phone to Zoom Contact Center may continue to incur charges as an inbound Zoom Contact Center call. This can be useful for use cases where calls are routed from a Zoom Phone auto receptionist or user to a Zoom Contact Center flow. Agents can also transfer a contact center voice call to a Zoom Phone user by entering their extension number.
    • Update Zoom presence status based on contact center status 
      Agents’ Zoom presence will be automatically set based on their contact center status. For example, if an agent is in the Occupied status while in a video engagement, their Zoom presence status will be automatically set to In a Meeting.
    • Enhancements to closed engagements tab 
      Agents and supervisors are able to see all engagements which were assigned to them and closed, as well as engagements which were assigned to them but closed with another agent or supervisor. Additionally, queue supervisors can see all engagements which were closed and assigned to the agents in their queue as well as engagements which were assigned to an agent in their queue but were closed with another agent.
    • Enhancements to active engagements tabs 
      When viewing the active engagements tab, supervisors and agents can see the flow that the engagement went through. Additionally, the supervisor action buttons have moved to the ellipses icon () menu rather than having their own column area.
    • Callback label for inbound notifications 
      If a customer requests a callback and is routed to an agent, the inbound voice call notification will display Callback above the consumer’s phone number and display name.
    • End of SMS or chat engagement experience 
      Agents can set a disposition for closed SMS or chat engagements. Additionally, a new Messaging Wrap-up section has been added in the left-side panel for messaging engagements that are closed but awaiting a disposition.
    • Share files in chat
      Agents and consumers can share files in chat during an active web chat engagement.
    • Enhancements to multi-tasking while on an active engagement 
      When an agent is on an active engagement and switches to another tab in the Zoom desktop client, agents will see a banner that notifies them of the active engagement and allows them to mute/unmute their microphone.
    • Set contact center ringtone 
      Agents can set a ringtone specifically for contact center inbound engagements to differentiate these from inbound Zoom Phone calls and Zoom Meeting invites.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue regarding proxy authentication 
  • Resolved an issue regarding a host’s changed display name not appearing as such in Q&A 
  • Resolved an issue for a subset of users regarding Webinar Q&A not appearing for some
  • Resolved an issue regarding incomplete syncing of contacts from Exchange 
  • Resolved an issue regarding audio quality scoring reporting inaccurate results in the Dashboard
  • Resolved an issue regarding shortened join links being incorrectly parsed from calendar event details 
  • Resolved an issue regarding missing results when searching for a contact’s number in the localized format 
  • Resolved an issue regarding shared content becoming pixelated 
  • Resolved an issue regarding Slide Control and Google Slides 
  • Resolved an issue regarding adding a contact when utilizing dark mode 
  • Resolved an issue regarding the keyboard shortcut for switching interpretation channels 
  • Resolved an issue for a subset of users regarding failed screen sharing when using a case sensitive file system 
  • Resolved an issue regarding starting a meeting when a call is on hold 

Note: The End-to-end encryption (E2EE) support for breakout rooms feature was pulled from release due to issues with deployment.

資料出處 Zoom總公司官網