服務開通狀況查詢

如您採線上刷卡方式購買25P/50P/100P方案,完成付款後您的方案將立即開通;如未開通,請以購買帳號請來信通知0800@zoomnow.net進行相關詢問。

※因系統更新需要一定時間,請於付款完成後一小時登入我司官網查詢開通情況。如需即時升級狀態查詢,請登入會員後台,於左側點選「帳單」>「付款紀錄」查看購買品項的開通情況。

收不到Zoom寄發的E-mail

更新時間:May 9, 2022

如您無法收到Zoom發送的郵件,包含提醒及認證信件,您可參考下方資訊進行疑難排解。

所有帳號相關的提示信件將由no-reply@zoom.us發出,多數郵件伺服器會在幾分鐘之內收到Zoom所寄發的E-mail,但部分伺服器可能會需要 30分鐘或更長的時間。

如果您的E-mail是受到公司或組織的管理,請確認no-reply@zoom.us,以及下方 IP皆未受貴單位/組織的郵件伺服器阻擋:

149.72.21.92
149.72.32.163
149.72.59.154
149.72.112.79
149.72.122.209
149.72.134.114
149.72.163.203
149.72.185.127
149.72.191.243
149.72.196.70
149.72.196.77
149.72.198.96
149.72.198.100
149.72.199.144
149.72.249.102
149.72.73.235
159.183.141.227
159.183.146.28
159.183.146.37
159.183.146.41
159.183.150.18
159.183.156.108
159.183.187.77
159.183.192.104
159.183.198.7
159.183.198.70
159.183.220.232
159.183.220.239
167.89.93.232
168.245.118.48
170.114.15.172
170.114.15.173
170.114.15.174
170.114.15.175
170.114.15.176
170.114.15.177
170.114.15.178
170.114.15.179
170.114.15.180
170.114.15.181
170.114.15.182
170.114.15.183
170.114.15.184
170.114.15.185
170.114.15.186
170.114.15.187
170.114.15.188
170.114.15.189
170.114.15.190
170.114.15.191
170.114.15.192
170.114.15.193

注意:部分技術支援信件可能由support@zoomus.zendesk.com發出。

如何在您的信箱內尋找相關資訊

請務必在您的垃圾郵件內尋找相關信件,部分信件可能遭到錯誤分類而進入垃圾郵件匣。

[Gmail]
選擇更多(More),選擇垃圾郵件匣(Spam),搜尋no-reply@zoom.us。
※注意:當使用Gmail信箱,您可以在「所有郵件」底下來搜尋no-reply@zoom.us。

[Outlook]
選擇垃圾郵件匣(Junk Mail),搜尋no-reply@zoom.us。

[Yahoo]
選擇垃圾郵件匣(Spam),搜尋 no-reply@zoom.us。

iOS版本更新資訊-May 23, 2022

version 5.10.6 (3594) for iOS

Changes to existing features

  • Change to panelist visibility of Q&A before they joined 
    Panelists will no longer be able to see reopened dismissed questions, if the original question and their respective comments were posted before they joined the session. This aligns the behavior for both open questions and dismissed/reopened questions for late-joining panelists.

New and enhanced features

  • Chat features
    • File transfer control for internal and external contacts 
      Administrators can control the type of files that can be sent to and from their internal and external users in Zoom Chat. Admins can also control the maximum file size for transfer by external users.
  • Phone features
    • Voicemail and videomail transcript 
      Phone users can view the transcription of their videomail or voicemail if the features are enabled by their admins.
    • Adjust ringtone and call waiting volume 
      Users can adjust or silence the volume of incoming calls, and call waiting using the ringtone and call waiting volume controls. Users can also assign distinct ringtones to different extensions.
    • SMS to emergency phone numbers 
      Zoom Phone users attempting to send an SMS or a group SMS from the Zoom desktop or mobile client, to US and Canada emergency phone numbers, will receive an error message stating that text to 911 service is not available, and instead to call those emergency phone numbers. Zoom phone clients will automatically place the emergency call after a 10 seconds countdown unless the user cancels the call.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue for a subset of user regarding calendar syncing with on-prem Exchange 
  • Resolved an issue regarding an E2EE warning when calling a PSTN line 
  • Resolved an issue for a subset of users regarding the auto-selection of video capture modes 
  • Resolved an issue regarding company contacts disappearing 
  • Resolved an issue regarding auto-record in a Webinar 
  • Resolved an issue regarding a menu in the Participants panel appearing inconsistently (iPad only)

Notes:

  • The Time zones included in profile cards enhancement was pulled from release due to compatibility issues, and will be available in another upcoming release.

  • The Share Zoom Whiteboard to Zoom Chat channels enhancement was pulled from release due to compatibility issues, and will be available in another upcoming release.

資料出處 Zoom總公司官網

macOS版本更新資訊-May 23, 2022

version 5.10.6 (7526) for macOS

Changes to existing features

  • Change to panelist visibility of Q&A before they joined 
    Panelists will no longer be able to see reopened dismissed questions, if the original question and their respective comments were posted before they joined the session. This aligns the behavior for both open questions and dismissed/reopened questions for late-joining panelists.

New and enhanced features

  • General features
    • Control participant names in local recordings 
      Allow hosts to control whether participant names are captured as part of local recordings. Enabled by default in the client settings, names of participants (either with video on or off) are captured as part of their video for local recordings. This has no effect on name tags created as part of webinar session branding.
    • End of support for macOS 10.9 
      With this release, the Zoom desktop client for macOS requires OS X (10.10) or higher. Devices still on 10.9 will have 5.10.4 (6592) as the most recent version available.
    • Additional MSI/PLIST/GPO options
      • Disable Guest mode for Zoom Apps – DisableZoomAppsGuestAccess 
        Disabled by default, this controls the ability for users to utilize a Zoom App in Guest mode.
      • Control use of the launch external app/URL for incoming calls – EnableLaunchApp4IncomingCalls 
        Disabled by default, this controls the Launch an external app or a URL for incoming calls option in the client. This must be used in coordination with the SetCommand4IncomingCalls, so that the URL can be configured as well.
      • Set the exact URL you want to launched for incoming calls – SetCommand4IncomingCalls 
        Disabled by default, this sets the URL used when the client receives an incoming call. This must be used in coordination with the EnableLaunchApp4IncomingCalls, so that the Launch an external app or a URL for incoming calls option can be enabled as well.
  • Chat features
    • File transfer control for internal and external contacts 
      Administrators can control the type of files that can be sent to and from their internal and external users in Zoom Chat. Admins can also control the maximum file size for transfer by external users.
  • Phone features
    • Voicemail and videomail transcript 
      Phone users can view the transcription of their videomail or voicemail if the features are enabled by their admins.
    • Adjust ringtone and call waiting volume 
      Users can adjust or silence the volume of incoming calls, and call waiting using the ringtone and call waiting volume controls. Users can also assign distinct ringtones to different extensions.
    • SMS to emergency phone numbers 
      Zoom Phone users attempting to send an SMS or a group SMS from the Zoom desktop or mobile client, to US and Canada emergency phone numbers, will receive an error message stating that text to 911 service is not available, and instead to call those emergency phone numbers. Zoom phone clients will automatically place the emergency call after a 10 seconds countdown unless the user cancels the call.
    • Sync cloud contacts 
      Users can refresh their contacts by clicking the refresh icon if the contacts have not synced.
  • Contact Center features
    • Transfer call to external phone number 
      Supervisors and agents can transfer voice calls to specialists outside the Zoom Contact Center by entering the Zoom Phone number or external phone number.
    • Invite URL for video engagements
      Agents can invite others to the video engagement by copying and sending an invite URL via SMS or email.
    • Enhancements to Engagement tab 
      There are several UI enhancements to the Engagements tab:
      • Column headings still appear when there is no engagement data available.
      • The unique engagement ID for each engagement is easily accessible and can be copied to share with others.
    • Initiate callback from Engagements tab 
      If callback is enabled, supervisors and agents can view voice calls in the queue that are waiting for a callback. They can take over the call to start an outbound call.
    • Enhancements to presence status 
      Agents can’t set their contact center presence status to Offline. The Offline status will be auto set if the agent signs out of the client. Also, the default presence status has changed to Not Ready.
    • Enhancements to notifications 
      There are several UI enhancements to improve and differentiate Zoom Contact Center notifications from other Zoom products.
      • Inbound voice notifications display the address book name and phone number if available. Otherwise Unknown Name will be displayed.
      • Inbound chat, SMS, and video notifications display the Decline button.
      • When an agent transfers a voice call, they can select the Transfer from phone number.
      • Agents can be on a Zoom meeting, Zoom Phone call, and Zoom Contact Center call at the same time and easily switch audio between each product when receiving an inbound notification.
    • Enhancement to published notes 
      Published notes are better organized to help agents easily understand customer issues for engagements. Notes are listed by the agent assigned to the engagement in chronological order, then by the published timestamp of each note. If agents edit an existing note, this will not impact the order of the notes.
  • Zoom Apps features
    • Guest mode for Zoom Apps 
      Guest mode allows a meeting or webinar participant to use an app without Zoom giving the app full access to the participant’s Zoom account data. Instead, the app only has access to basic information, such as participants’ display names, basic browser and device info, basic interactions within Zoom (reactions, turn camera on/off, etc), and performance statistics about how that Zoom App is running.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue for a subset of user regarding calendar syncing with on-prem Exchange 
  • Resolved an issue regarding an E2EE warning when calling a PSTN line 
  • Resolved an issue for a subset of users regarding the auto-selection of video capture modes 
  • Resolved an issue regarding company contacts disappearing 
  • Resolved an issue regarding imported contacts disappearing after SMS attempt 
  • Resolved an issue regarding fresh installs pre-populating an inaccurate SSO domain 
  • Resolved an issue regarding some users’ phone status not matching their actual status 
  • Resolved an issue regarding failed SSO logins
  • Resolved an issue regarding outbound numbers displaying differently on receiving end 
  • Resolved an issue regarding sharing Adobe Acrobat Reader in full screen mode 

Notes:

  • The Time zones included in profile cards enhancement was pulled from release due to compatibility issues, and will be available in another upcoming release.

  • The Share Zoom Whiteboard to Zoom Chat channels enhancement was pulled from release due to compatibility issues, and will be available in another upcoming release.

資料出處 Zoom總公司官網

Android版本更新資訊-May 23, 2022

version 5.10.6 (6331) for Android

Changes to existing features

  • Change to panelist visibility of Q&A before they joined 
    Panelists will no longer be able to see reopened dismissed questions, if the original question and their respective comments were posted before they joined the session. This aligns the behavior for both open questions and dismissed/reopened questions for late-joining panelists.

New and enhanced features

  • Chat features
    • File transfer control for internal and external contacts 
      Administrators can control the type of files that can be sent to and from their internal and external users in Zoom Chat. Admins can also control the maximum file size for transfer by external users.
  • Phone features
    • Voicemail and videomail transcript 
      Phone users can view the transcription of their videomail or voicemail if the features are enabled by their admins.
    • Adjust ringtone and call waiting volume
      Users can adjust or silence the volume of incoming calls, and call waiting using the ringtone and call waiting volume controls. Users can also assign distinct ringtones to different extensions.
    • SMS to emergency phone numbers 
      Zoom Phone users attempting to send an SMS or a group SMS from the Zoom desktop or mobile client, to US and Canada emergency phone numbers, will receive an error message stating that text to 911 service is not available, and instead to call those emergency phone numbers. Zoom phone clients will automatically place the emergency call after a 10 seconds countdown unless the user cancels the call.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue for a subset of user regarding calendar syncing with on-prem Exchange 
  • Resolved an issue regarding an E2EE warning when calling a PSTN line 
  • Resolved an issue for a subset of users regarding the auto-selection of video capture modes 
  • Resolved an issue regarding company contacts disappearing 
  • Resolved an issue for a subset of users regarding taking and sending photos in Zoom Chat 

Notes:

  • The Time zones included in profile cards enhancement was pulled from release due to compatibility issues, and will be available in another upcoming release.

  • The Share Zoom Whiteboard to Zoom Chat channels enhancement was pulled from release due to compatibility issues, and will be available in another upcoming release.

資料出處 Zoom總公司官網

Windows版本更新資訊-May 23, 2022

version 5.10.6 (5889) for Windows

Changes to existing features

  • Change to panelist visibility of Q&A before they joined 
    Panelists will no longer be able to see reopened dismissed questions, if the original question and their respective comments were posted before they joined the session. This aligns the behavior for both open questions and dismissed/reopened questions for late-joining panelists.

New and enhanced features

  • General features
    • Control participant names in local recordings 
      Allow hosts to control whether participant names are captured as part of local recordings. Enabled by default in the client settings, names of participants (either with video on or off) are captured as part of their video for local recordings. This has no effect on name tags created as part of webinar session branding.
    • Additional MSI/PLIST/GPO options
      • Disable Guest mode for Zoom Apps – DisableZoomAppsGuestAccess 
        Disabled by default, this controls the ability for users to utilize a Zoom App in Guest mode.
      • Control use of the launch external app/URL for incoming calls – EnableLaunchApp4IncomingCalls 
        Disabled by default, this controls the Launch an external app or a URL for incoming calls option in the client. This must be used in coordination with the SetCommand4IncomingCalls, so that the URL can be configured as well.
      • Set the exact URL you want to launched for incoming calls – SetCommand4IncomingCalls 
        Disabled by default, this sets the URL used when the client receives an incoming call. This must be used in coordination with the EnableLaunchApp4IncomingCalls, so that the Launch an external app or a URL for incoming calls option can be enabled as well.
  • Chat features
    • File transfer control for internal and external contacts 
      Administrators can control the type of files that can be sent to and from their internal and external users in Zoom Chat. Admins can also control the maximum file size for transfer by external users.
  • Phone features
    • Voicemail and videomail transcript 
      Phone users can view the transcription of their videomail or voicemail if the features are enabled by their admins.
    • Adjust ringtone and call waiting volume 
      Users can adjust or silence the volume of incoming calls, and call waiting using the ringtone and call waiting volume controls. Users can also assign distinct ringtones to different extensions.
    • SMS to emergency phone numbers 
      Zoom Phone users attempting to send an SMS or a group SMS from the Zoom desktop or mobile client, to US and Canada emergency phone numbers, will receive an error message stating that text to 911 service is not available, and instead to call those emergency phone numbers. Zoom phone clients will automatically place the emergency call after a 10 seconds countdown unless the user cancels the call.
    • Sync cloud contacts 
      Users can refresh their contacts by clicking the refresh icon if the contacts have not synced.
  • Contact Center features
    • Transfer call to external phone number 
      Supervisors and agents can transfer voice calls to specialists outside the Zoom Contact Center by entering the Zoom Phone number or external phone number.
    • Invite URL for video engagements
      Agents can invite others to the video engagement by copying and sending an invite URL via SMS or email.
    • Enhancements to Engagement tab 
      There are several UI enhancements to the Engagements tab:
      • Column headings still appear when there is no engagement data available.
      • The unique engagement ID for each engagement is easily accessible and can be copied to share with others.
    • Initiate callback from Engagements tab 
      If callback is enabled, supervisors and agents can view voice calls in the queue that are waiting for a callback. They can take over the call to start an outbound call.
    • Enhancements to presence status 
      Agents can’t set their contact center presence status to Offline. The Offline status will be auto set if the agent signs out of the client. Also, the default presence status has changed to Not Ready.
    • Enhancements to notifications 
      There are several UI enhancements to improve and differentiate Zoom Contact Center notifications from other Zoom products.
      • Inbound voice notifications display the address book name and phone number if available. Otherwise Unknown Name
      • Inbound chat, SMS, and video notifications display the Decline
      • When an agent transfers a voice call, they can select the Transfer from
      • Agents can be on a Zoom meeting, Zoom Phone call, and Zoom Contact Center call at the same time and easily switch audio between each product when receiving an inbound notification.
    • Enhancement to published notes 
      Published notes are better organized to help agents easily understand customer issues for engagements. Notes are listed by the agent assigned to the engagement in chronological order, then by the published timestamp of each note. If agents edit an existing note, this will not impact the order of the notes.
  • Zoom Apps features
    • Guest mode for Zoom Apps 
      Guest mode allows a meeting or webinar participant to use an app without Zoom giving the app full access to the participant’s Zoom account data. Instead, the app only has access to basic information, such as participants’ display names, basic browser and device info, basic interactions within Zoom (reactions, turn camera on/off, etc), and performance statistics about how that Zoom App is running.

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue for a subset of user regarding calendar syncing with on-prem Exchange 
  • Resolved an issue regarding an E2EE warning when calling a PSTN line 
  • Resolved an issue for a subset of users regarding the auto-selection of video capture modes Resolved an issue regarding company contacts disappearing 
  • Resolved an issue regarding imported contacts disappearing after SMS attempt 
  • Resolved an issue regarding auto-record in a Webinar 
  • Resolved an issue regarding the visibility of the Send to Voicemail
  • Resolved an issue with font color when using dark mode
  • Resolved an issue regarding the Recorded meetings tab not loading 
  • Resolved an issue for a subset of users regarding SideBySide errors with the MSI installer

Notes:

  • The Time zones included in profile cards enhancement was pulled from release due to compatibility issues, and will be available in another upcoming release.

  • The Share Zoom Whiteboard to Zoom Chat channels enhancement was pulled from release due to compatibility issues, and will be available in another upcoming release.

資料出處 Zoom總公司官網

會議記錄下載檔案亂碼處理說明

摩百數位官網後台提供之會議紀錄下載檔案為CSV格式,其編碼方式為UTF-8。

如您直接點擊該CSV檔案並透過Microsoft Excel軟體開啟,可能出現中文無法正確顯示,當Excel軟體預設開啟檔案編碼設定為ANSI編碼,將會出現亂碼情況。

如您透過上述方式開啟而內容呈現為亂碼,建議可選擇下方任一方式開啟:

1. 先用記事本或其他文字編輯軟體(例如:Notepad++)開啟CSV檔案,然後再另存為 ANSI編碼之CSV 檔案,之後再以 EXCEL 開啟該檔案。

2. 先執行Excel軟體,新增空白活頁簿,並在上方功能選項中點選「資料」–>「取得外部資料」–> 「從文字檔」 –> 「選擇csv文件」,找到及選擇您要讀取的CSV檔後,按下”匯入” 按鈕,在「匯入字串精靈」對話框中選擇檔案原始格式65001:Unicode(UTF-8) 即可。如果您的Excel版本為2019或是Excel 365,則是從上方功能選項中點選「資料」–>「取得及轉換資料」–>「從文字/CSV」,找到及選擇您要讀取的CSV檔後,按下"匯入"按鈕,在對話框中,於"檔案原點"處選擇65001: Unicode(UTF-8) 即可。

Zoom會議和網路研討會的註冊確認頁面優化

為提高註冊連結的安全性。自2022年7月1日起Zoom會議及網路研討會等所有帳戶,註冊者將不再在其網路瀏覽器的註冊確認頁面上看到加入資訊(鏈接、會議密碼等),並且系統將要求他們參考確認電子郵件以瞭解詳細資訊。出席者將如往常一樣在發送給他們的確認電子郵件中找到加入連結。請參閱下圖。

此更改將有助於防止攻擊者使用他們無法親自控制的電子郵件地址獲取註冊連結,並限制不受歡迎的訪客加入會議或網路研討會。

macOS版本更新資訊-April 24, 2022

version 5.10.4 (6592) for macOS

Resolved Issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue for a subset of users regarding sharing their screen on the Brave browser
  • Resolve an issue regarding the SetWebDomain option 
  • Resolved an issue regarding Slide Control and Google Slides

資料出處 Zoom總公司官網